Implementation Specialist, EHR
Ease Health · New York City · remote
This is a hands-on individual contributor role. You own implementations from contract signature through stabilization, and you configure the system yourself rather than just managing a plan.
WHAT YOU'LL DO
- Own multiple concurrent EHR implementations from contract signature through go-live and stabilization
- Act as the primary project lead: timelines, milestones, risks, and stakeholder communication
- Configure customer environments including roles, permissions, security settings, forms, templates, workflows, and operational settings
- Translate clinical, operational, and billing workflows into scalable system configurations
- Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams
- Manage data migration, system validation, user acceptance testing, and go-live readiness
- Train administrators, super users, and frontline staff
- Partner with product and engineering to close gaps and improve how we implement
- Own internal communication throughout the implementation
WHAT WE'RE LOOKING FOR
- 3+ years of EHR implementation experience
- Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven platforms
- Comfort configuring systems, not just project managing them
- Experience building forms, workflows, permissions, templates, user roles, and operational settings
- Experience supporting enterprise deployments with 100+ users
- Comfort in a fast-paced environment with real ownership and autonomy
- Ability to manage client expectations across concurrent accounts
NICE TO HAVE
- Behavioral health experience
- Experience migrating customers off legacy EHR systems
- Familiarity with healthcare interoperability, EDI, claims, eligibility, or payer workflows