IT Service Desk Apprentice
QA Limited · London, GB
CVC is a leading global private markets manager focused on private equity, secondaries, credit and infrastructure with a global network of 30 local offices and €212 billion of assets under management.
About the role:
You will become an integral part of our Global Service Desk, supporting our UK offices with hardware-related requests, equipment builds, walk-up support, laptop deployments, hardware disposals and other first-line IT tasks. Alongside gaining practical workplace experience, you will complete an 18-month structured Cloud Support Specialist apprenticeship, developing the technical and professional skills needed to become well-rounded IT Support Engineers. As you progress, we will consider granting you the required permissions to complete more in-depth technical work, but this would be based on skill, experience, knowledge, and operational requirements.
Required skills:
- A genuine passion for technology and a desire to build a long-term career in IT.
- Good general IT literacy and confidence using Windows, Microsoft 365 and everyday technology.
- Strong attention to detail and the ability to follow documented processes accurately.
- Excellent communication skills, both written and verbal.
- A customer-focused mindset with a willingness to provide exceptional service.
- Professional, approachable and confident interacting with colleagues at all levels of the business.
- A positive attitude with a willingness to learn, ask questions and accept feedback.
- Strong organisational and time management skills, with the ability to manage multiple tasks in a fast-paced environment.
- Ability to work both independently and as part of a collaborative team.
- Demonstrates accountability, reliability and a strong work ethic.
- Comfortable performing practical hands-on tasks such as laptop builds, hardware deployments, equipment collections and hardware disposals.
- Able to follow security, health & safety and data handling procedures when working with IT equipment.
- Willingness to travel between local office sites when required.
We're looking for individuals who are:
- Curious and naturally inquisitive.
- Enthusiastic about learning new technologies.
- Calm under pressure.
- Resilient and adaptable.
- Friendly and approachable.
- Proactive and willing to take initiative.
- Comfortable working in a busy, constantly changing environment.
- Proud of delivering high-quality work.
Additionally, the following experience would be beneficial:
- Previous experience in a customer service, retail, hospitality or support role.
- Personal interest in technology through hobbies, home labs, gaming, building PCs or self-study.
- Exposure to basic IT concepts such as networking, Windows troubleshooting or Microsoft 365.
- Any IT-related qualifications (GCSE/A-Level Computer Science, CompTIA ITF+, Google IT Support, etc.).
- Awareness of cloud technologies such as Microsoft Azure or AWS.
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 9am - 5pm
Benefits:
- Pension
- Global private medical insurance
- Leisure travel insurance
- Health screening
- Mental health support through a confidential support service
- Employee assistance programme
- Cycle to Work scheme
- Give as you earn
- Season ticket loan
- Discretionary bonus
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!