Service Executive
Hermanson Company · Kent, Washington, United States · hybrid
Hermanson Company is a standout Mechanical company that has been doing business in the Puget Sound area since 1979. Over the last four decades we have grown from a family-owned sheet metal contractor to a partner led full-service mechanical construction, design and maintenance provider playing a significant role in the Seattle-area construction industry.
By design, Hermanson is a special place to work. Our belief is that people do business with people they like. In keeping with that belief, we strive to hire and retain highly motivated people who are professional, ethically unwavering, and unrelenting in delivering quality results. We are focused on providing a workplace where high-performance individuals come together to build dedicated teams driven to accomplish great things for our customers.
People love working at Hermanson, because we all share the same Core Values:
- Clients First – Caring, win-win, value, quality and service attitude
- Family Matters - Safety, wellness, stability, enjoyment and balance
- Character Matters – Integrity, accountability, passionate, and caring
- Team - Trust, honesty, respect, reliable and inclusive
- Appreciate – Each other, our successes, and enjoy the journey
- Learn, Grow, Innovate – Challenge the status quo and always compete
The Role:
Your job is to perform in this fun, ever-changing environment by building trusting relationships and delivering inspired results. Research your marketplace, identify the key players, establish rapport and start building relationships. Ask questions to identify opportunities and know how to customize solutions based on your demonstrated listening skills. When asked, promote the company’s 30+ years of mechanical expertise and sell your ability to connect them with the appropriate resources.
To be successful you’ll be engaging and inquisitive to uncover the customers’ needs. You’ll collect the details, estimate the work and present your solution in a clear, concise format. You’ll follow up with the customer to provide clarification and answer their questions. When our skillset and pricing structure matches the customers’ needs and budget you’ll get rewarded with the best compensation in the industry. After closing the sale and transitioning the account to our dedicated Service Advisors, you will concentrate on generating new leads and building your next customer partnership. This position is hybrid- After in-office training period, three in-office days per week in our Kent, WA office and two remote days per week, at manager’s discretion.
The salary range for this position is $70,000 to $85,000. (The compensation offered may vary depending on job-related knowledge, skills and experience).
Responsibilities:
- Perform thorough prospecting using all means (directories, membership in associations, libraries, networking, technology, and existing customers) and rely primarily on individual resources with some support of the company.
- Contacts prospects (by phone, email, or in person) to qualify and identify their need for Hermanson products and services.
- Locates and develops sales relationships with owner occupied buildings or high service demanding building opportunities. Make contact at a decision-making level, including all key customer personnel in sales and ongoing customer activities.
- Sees all customers as intelligent and educates them regarding the benefits of Hermanson's products and services.
- Utilizes all available means (blueprints, equipment lists, job site inspections, photography, new technology, and technicians) to perform thorough recording (records make, model, type, serial number, size, location, quantity, etc.) in the surveying and collecting of information used to price products and services offered to the customer.
- Produce accurate estimates, utilizing company prescribed estimating forms/procedures, individual computational skills, and company provided calculators.
- Is properly prepared for all customer proposals and meetings. Presents in a friendly and professional manner that leaves the customer with a good impression of the individual and the company regardless of the outcome of the meeting.
- Individually, complete all paperwork within the required time frames. All paperwork is neat, complete, and on time.
- Achieves or exceeds assigned sales objectives, assuring the security and success of both the individual and the company.
- Ensure efforts (in a fair and ethical manner) are made to meet and/or exceed customer requirements.
Capabilities:
- The qualified candidate must have demonstrated ability in prospecting, appointment setting, needs identification and closing ability in the building services industry.
- The qualified candidate must have demonstrated ability in sales and business negotiation
- Must have a high business acumen
- Contract negotiation with owners & key personnel
- Possess strong written and verbal communication skills
- Strong organization skills
- Ability to influence others
Demonstrated EQ Skills: The ideal candidate will possess the following soft skills:
- Integrity - you do what you say you will do.
- Self-Reliant - you do not wait around for direction. You seek clarification and understanding and then proceed accordingly.
- Results Oriented - you know what the end goal is and enjoy pursuing it to the desired end.
- Inquisitive - no matter the setting you are asking questions, listening to the answers, and learning from the speaker.
- Hunter Mentality - you like to be out and about setting your own pace and finding new opportunities.
Education & Experience:
- High School education or GED
- 2 years of account management or sales experience in the building services industry (HVAC, Vertical Transportation, Building Security, Restoration, Janitorial, etc.) and a proven track record of exceeding sales quotas.
Hermanson offers a comprehensive benefits package designed to support your health, financial future, and professional growth.
- Competitive pay with bonus opportunities
- Medical, prescription, dental & vision coverage with zero to low weekly premiums
- 401(k) with discretionary company match
- Generous paid time off (vacation, sick time, and paid holidays)
- Disability income protection
- Life insurance for employees and eligible dependents
- Optional added protection with critical illness and accident plans
- Career growth & development opportunities
- In-house training programs
- Certificate & tuition reimbursement
- Wellness program
- Employee Assistance Program (EAP)
This position is not eligible for employment visa sponsorship.
Hermanson company LLC is proud to be an Equal Opportunity Employer. Hermanson does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
The pay range for this position may vary depending on job-related knowledge, skills and experience.
WA Residents$70,000—$85,000 USD