Customer Support Representative (Spanish)
David Kennedy Recruitment · Lisbon, Portugal · onsite
David Kennedy Recruitment is working with a global customer experience company supporting a leading online travel and accommodation marketplace that is seeking to onboard two Spanish-speaking Advisors to join their team in Portugal. The role is first-point-of-contact customer support for a global community of users, resolving issues across voice, chat and email.
Position: Customer Support Representative
Location: Lisbon/Porto, Portugal
Work model: 100% On-site
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide friendly, efficient support as the first point of contact for a global community of users
- Handle and resolve customer issues across inbound calls, chats and emails
- Identify and escalate issues appropriately
- Write thoughtful, accurate responses and customise prepared templates for customer communications
- Research and troubleshoot problems using available resources
- Arbitrate between users when needed
- Manage multiple concurrent tasks effectively
REQUIREMENTS:
- Spanish at C2 level and English at B2 level
- High school diploma
- Customer service skills, including complaint handling, troubleshooting and problem solving
- EU citizenship
- Based in Lisbon or willing to relocate to Porto
- Available for on-site work on rotational shifts within a 24/7 operation
OFFER:
- Performance bonus based on KPIs, applicable from the 4th month
- Meal allowance
- Christmas and Holiday bonuses
- Health insurance plan after 6 months on contract
- Relocation support for EU citizens, including travel ticket reimbursement
- And many more!!