Outlet Host/Hostess - Hard Rock Cafe
Seminolehardrock · Hard Rock Hotel & Casino Tejon, United States
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits
Job Description:
It is the primary responsibility of the host position to be friendly and courteous, while greeting, seating and engaging the guests during their dining experience.
Essential Duties and Responsibilities:
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Maintain a professional and positive attitude at all times
- Maintain complete knowledge of the menu offerings
- Escort guest to their table
- Monitor the seated guests and respond to guest needs
- Communicate clearly over the radio to management and other host to ensure that the restaurant operates efficiently.
- Thank guests with genuine appreciation and provide a fond farewell.
- Answer restaurant telephone courteously and efficiently
- Speak to guests and co-workers using clear, appropriate and professional language
- Anticipate guests service needs, engage guests in conversation regarding their stay, property services, and area attractions/offerings
- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
- Maintain cleanliness of work areas throughout the shift.
- Notify management of maintenance repair issues.
QUALIFICATIONS
- Minimum six (6) months of related experience required
- Able to work a varied work schedule to include nights, weekends, and holidays.
- Must have excellent communication skills.
- Be flexible and adaptable to change.
SKILLS
- Strong leadership and interpersonal skills
- Excellent interpersonal, oral and written communication skills.
- Meticulous, organized and accurate
- Extreme confidentiality.
- Familiarity with a variety of computer systems and applications.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Manage multiple details and tasks concurrently in a changing environment.
- Able to work effectively in a team environment.
- Analyze and think about how possible solutions impact on the entire operation.
PHYSICAL DEMANDS
- Ability to stand and sit for extended periods of time.
- Ability to walk distances.
- Ability to lift 30 to 40 lbs.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
- The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.