Order to Cash Collection Analyst (US)
GSK · Poznan Pastelowa, Poland · hybrid
About The Role
The Order To Cash Collection Analyst supports the end-to-end collections and dispute management process for assigned markets/customers within Order to Cash, ensuring timely customer payments, resolution of disputes and accurate Accounts Receivable positions in line with GSK policies and KPIs.
This role supports North American customers and therefore requires a degree of flexibility in working patterns, including periodic participation in shifts aligned to US business hours.
Key Responsibilities
- Manage collections activities for assigned customers/markets - LOCs.
- Produce financial reports (i.e Cash Forecasting, Accounts Receivable aging) and review summaries, propose actions for management as required.
- Support O2C period end financial closing activities and year-end activities.
- Manage customer’s payments and ageing status in ERP / collections tools.
- Coordinate with Commercial, Customer Service, Finance and P2P/O2C teams to investigate and resolve disputes; ensure timely answer to queries being raised.
- Review Accounts Receivable ageing, high-risk accounts, and overdue balances; propose actions and escalate per O2C escalation matrix.
- Prepare periodic reports and commentary on overdue, Days Sales Outstanding (DSO), and dispute drivers for the Collections Lead / O2C Operations Lead.
- Work with Cash Application teams to clarify remittances, short-pays, and unallocated cash, ensuring correct posting and clearing of open items.
- Resolve queries coming from LOC or customers according to GSK policies and procedures.
- Work closely with Local Finance (Stakeholders) in leading O2C deliverables.
- Ensure alignment and completion of monthly KPIs.
- Follow GSK credit & collections policies, SOX controls, and documentation standards.
- Contribute to continuous improvement initiatives related to O2C activities and processes.
- Support Management in deliverables and leading projects locally or globally as part of the O2C strategy.
Basic Qualifications & Skills:
- Degree level or equivalent in Finance, Business, Economics or related discipline (or relevant experience in O2C / finance operations).
- Demonstrated experience experience in end-to-end O2C operations / Accounts Receivable, with practical exposure to Credit Management, Collections, Disputes and Cash Application in a shared service / hub or LOC environment.
- Strong English language skills are fundamental, as you will be supporting the US market
- Ability to meet and improving operational KPIs (e.g. past-due %, dispute resolution, cash application timeliness, credit management effectiveness) through data-driven analysis and interventions.
- Experience operating within SOP/LSOP and internal control frameworks (e.g. ICFW), including Management Monitoring, control execution and maintenance of documentation/evidence for audits and assurance purposes.
- Strong Excel skills and familiarity with ERP systems (e.g. SAP).
- Experience supporting ERP/SAP/S4Hana deployments or enhancements (e.g. testing) led by GPO
Preferred Qualifications & Skills
- Analytical mindset, attention to detail, and ability to prioritise accounts/workload based on risk and impact.
- Good communication skills (written and verbal), with ability to handle difficult conversations professionally.
- Experience of working with internal and external stakeholders (e.g. LOC Finance, Customer Services, Treasury, Close & Control (C&C), Tech, external partners/service providers) in a multicultural and remote team environment.
- Experience in continuous improvement and process optimisation (e.g. Lean/Six Sigma concepts, automation/digitalisation initiatives) applied to finance operations.
Work Arrangement
This role offers a hybrid working model, with a mix of on-site and remote work. Candidates are expected to attend the Poznan office 2-3 days per week. Remote or fully home-working arrangements are not available for this role.
Closing Date for Applications – 10 November 2026 EOD
Please take a copy of the Job Description, as this will not be available post closure of the advert.
When applying for this role, please use the ‘cover letter’ of the online application or your CV to describe how you meet the competencies for this role, as outlined in the job requirements above. The information that you have provided in your cover letter and CV will be used to assess your application.
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Skills
Accounts Receivable (AR), Cash Application, Cash Management, Collections Management, Communication, Continuous Improvement, Credit Management, Credit Risk Analysis, Data Analytics, Digital Fluency, Dispute Management, Driving Continuous Improvement, Financial Close, Microsoft Excel, Order to Cash (OTC), Problem Solving, SAP Management, Stakeholder Management
Polish Salary Range / Polski przedział wynagrodzenia: PLN 114,750 to PLN 191,250The annual gross base salary range for new hires in this position is listed above for each applicable location. These ranges take into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. In addition, this position may offer an annual bonus and eligibility to participate in our share based long term incentive program which is dependent on the level of the role. More detailed information on the total benefits package will be supplied during the recruitment process. This role is available for applicants from multiple locations, and therefore salary ranges for certain locations are also shown. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the candidate’s skills, experience, education level and the market rate for the role. Offers are typically made within the advertised range based on the candidate’s skills, experience and qualifications, with the upper end generally reserved for highly experienced candidates or other exceptional circumstances aligned with these criteria.Roczny przedział wynagrodzenia zasadniczego brutto dla nowo zatrudnionych osób na tym stanowisku został wskazany powyżej dla każdej właściwej lokalizacji. Przedziały te uwzględniają szereg czynników, w tym umiejętności kandydata, doświadczenie, poziom wykształcenia oraz rynkowy poziom wynagrodzenia dla tego stanowiska W zależności od stanowiska i obowiązujących polityk wewnętrznych, rola ta może również uprawniać do otrzymania premii (jeśli ma zastosowanie i jest przyznawana na podstawie określonych, obiektywnych kryteriów) oraz/lub nagród za wyjątkowe wyniki (przyznawanych według uznania pracodawcy). Wszystkie świadczenia ustawowe będą zapewnione zgodnie z przepisami prawa polskiego. Mogą być także oferowane dodatkowe benefity, takie jak prywatna opieka medyczna, dodatkowe płatne dni wolne, ubezpieczenie na życie, prywatny plan emerytalny oraz w pełni płatny urlop rodzicielski i urlop na opiekę nad członkiem rodziny. Bardziej szczegółowe informacje na temat całkowitego pakietu wynagrodzenia i świadczeń przypisanego do tego stanowiska zostaną przekazane podczas procesu rekrutacyjnego. Przedziały wynagrodzenia dla innych krajów mogą być również widoczne, ponieważ na niektórych rynkach obowiązują przepisy dotyczące jawności wynagrodzeń, które wymagają zamieszczania takich informacji w ogłoszeniach o pracę, a wskazane lokalizacje mogą stanowić potencjalne miejsce wykonywania tej roli. Jeśli przedział wynagrodzenia nie jest podany w ogłoszeniu dla konkretnej lokalizacji lub kraju, odpowiednie informacje o wynagrodzeniu zostaną omówione w trakcie procesu rekrutacyjnego. Prosimy pamiętać, że poziom wynagrodzenia różni się w zależności od kraju i jest ustalany na podstawie um