Admissions Coordinator
Fa-Evxo-Saasfaprod1 Cx · Knoxville, Tennessee, United States
Job Summary
The Admissions Coordinator is responsible for facilitating the intake and admission process for patients referred to the facility, with a focus on supporting smooth transitions into care. This role collaborates with physicians, care managers, and referral sources to gather intake information, verify insurance coverage, and coordinate the pre-admission and admission workflow. The Admissions Coordinator ensures compliance with regulatory requirements, maintains accurate documentation, and supports positive patient and provider experiences.
Essential Functions
- Coordinates the intake and referral process for patient admissions, collecting necessary demographic, clinical, and insurance information.
- Assists in determining appropriateness of admission in collaboration with clinical team members and based on established criteria.
- Facilitates the completion of required admission and insurance forms, ensuring accuracy and regulatory compliance.
- Maintains timely and accurate documentation of referral activity, admission decisions, and communication with stakeholders.
- Provides updates to internal teams and referring partners regarding admission status and timelines.
- Supports planning for discharge or aftercare by sharing relevant patient information with the multidisciplinary care team.
- Ensures compliance with all regulatory and accreditation standards for the pre-admission, admission, and post-admission processes.
- Resolves routine issues related to data entry, insurance verification, or referral tracking; escalates complex issues to leadership as needed.
- Performs other duties as assigned.
- Maintains regular and reliable attendance.
- Complies with all policies and standards.
Qualifications
- 0-1 years of experience in admissions, intake, or referral coordination in a healthcare setting preferred
- 1-3 years of experience with insurance verification and authorization preferred
Knowledge, Skills and Abilities
- Knowledge of patient intake and admissions processes.
- Familiarity with insurance verification and documentation requirements.
- Effective interpersonal and communication skills to engage with patients, families, and healthcare professionals.
- Ability to prioritize tasks and manage time efficiently in a fast-paced environment.
- Attention to detail and accuracy in data collection and documentation.
- Proficiency in Microsoft Office and electronic intake or registration systems.
- Understanding of HIPAA and patient confidentiality practices.
Licenses and Certifications
- BLS - Basic Life Support obtained within 90 days from start date required