Housekeeping Manager
benchmark · The Kendall Hotel, United States
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to The Kendall Hotel, an iconic landmark nestled in the innovative Kendall Square neighborhood of Cambridge, Massachusetts. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 73 distinctive guest rooms and 1,000 sq ft of meeting space. More than just a place to stay, The Kendall seamlessly combines historic charm with modern amenities, providing a unique backdrop for both leisure and business travelers. Situated alongside MIT and major tech firms, The Kendall is a beacon of preserved history amidst the technological hub of Kendall Square. With its Queen Anne-style architecture and status as one of the area's only 19th-century buildings, The Kendall pays homage to the independence and innovation of the Black Sheep. As a member of Historic Hotels of America and listed on the National Register of Historic Places, our hotel offers guests a truly immersive experience in Cambridge's rich heritage. Join us at The Kendall Hotel, where your career journey is guided by an exceptional People First Culture. Here, you're not just part of a professional team; you're a steward of history in a dynamic and forward-thinking neighborhood. With its blend of historic significance and modern conveniences, The Kendall Hotel provides a unique setting for personal and professional growth. Welcome to a professional environment within Pyramid Global Hospitality that celebrates the rich heritage and innovation of The Kendall Hotel!
What you will have an opportunity to do:
The Housekeeping Manager is overseeing the Housekeeping operations of the hotel, ensuring the highest standards of cleanliness, sanitation, and guest satisfaction. This role involves managing the staff in housekeeping and public area cleaning, providing the training, supplies, and support required to maintain the hotels guestrooms and public areas in pristine condition. The Housekeeping Manager must be familiar with the PMS software used to distribute daily workloads, be able to manage inventories and costs for guestroom supplies, linens, and cleaning equipment. Hotel walk-throughs are a vital part of the daily workload. This individual will be heavily involved in the selection and training of the team, ensuring that Kendall Hotel cleanliness standards are adhered to with a premium on working safely in all areas.
What you will be doing:
- Responsible for recruiting, interviewing, training, coaching, discipline and conducting performance appraisals for direct reports. Also responsible for creating schedules and approving employees time, time off and shift changes.
- Assign, train, support and direct the staff to carry out the basic operation of their roles to give the maximum efficiency and performance, maintaining the policy and standards of the property.
- Coach, develop and provide feedback to the staff for the continued growth in their current and future positions within our company.
- Ensure all areas meet the hotel’s cleanliness and presentation standards.
- Conduct inspections of guest rooms and public areas to maintain quality control.
- Implement and enforce hotel standards, health regulations and safety protocols.
- Assist in managing the inventory of cleaning supplies, linens and guest amenities.
- Ensure lost and found procedures are followed.
- Work closely with other departments, including front office and maintenance, to enhance the guest experience.
- Work closely with Vendors and maintain the Vendor relationships
- Review work procedures and operational opportunities to determine ways to improve processes, performance, and service.
- As necessary, establish new standards to provide the guests the highest quality of service.
- Responsible for the financial success of the housekeeping operation, including payroll, expenses, operating equipment, and supplies.
- Ordering all room supplies, linen inventory and keeping track of all inventory
- Responsible for the day-to-day operation needs, tasks and communication within the Housekeeping department.
- Responsible for all laundry day to day operation needs
What are we looking for?
What you bring to the role:
In addition to performing the essential functions of this position, candidates should possess the following qualifications and competencies:
- Minimum of 3-5 years of progressive hospitality leadership experience, within a full-service hotel in the housekeeping department, or similar guest-focused environment.
- Proven ability to lead, motivate, and develop high-performing teams while fostering a culture of exceptional guest service and operational excellence.
- Flexibility to work a varied schedule, including evenings, weekends, and holidays, based on business needs.
- Strong organizational, analytical, and time-management skills with the ability to effectively prioritize multiple responsibilities in a fast-paced environment.
- Demonstrated ability to maintain a high level of accuracy, attention to detail, and professionalism while meeting deadlines and operational objectives.
- Strong problem-solving and decision-making abilities, with sound judgment and the ability to handle guest and operational challenges effectively.
- Excellent interpersonal, communication, and customer service skills, with the ability to build positive relationships with guests, associates, vendors, and business partners.
- Self-motivated and results-oriented, with the ability to work independently and collaboratively as part of a leadership team.
- Bilingual or multilingual communication skills preferred; ability to effectively communicate in English & Spanish required, with Portuguese strongly preferred.
- Proficiency in Microsoft Office Suite and hospitality technology systems, including Property Management Systems (PMS) with Opera Cloud and ALICE is preferred.
What are we looking for?
Compensation:
$60,000.00 -
$65,000.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ i