Employee Assistance Program Clinical Coordinator
UC Health · Cincinnati, Ohio, United States
At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.
As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.
UC Health is committed to providing an inclusive, equitable and diverse place of employment.
The Employee Assistance Program (EAP) Clinical Coordinator coordinates the daily clinical and administrative operations of the UC Health EAP. This role serves as a key member of the client services team, supporting efficient intake, triage, scheduling, referrals, and ongoing client service. Given the sensitive nature of EAP services, the position requires a strong commitment to confidentiality, privacy, and ethical conduct.
EAP Service Coordination/Triage – 60%
- Manages the EAP intake process, including responding to phone and email inquiries, scheduling appointments with appropriate clinicians, answering practice-related questions, and assisting clients throughout the intake process.
- Assesses each client’s presenting situation, completes mental health screenings, and triages client needs to ensure appropriate and timely services.
- Identifies any physical limitations of the patient and deploys intervention when necessary.
- Independently identifies safety or risk concerns during client calls and in-person interactions and consults with the clinical team as appropriate.
- Responds promptly and accurately to requests from referral sources, outreach requests, and urgent client needs.
- Manages intake paperwork and ensures EHR files are accurate and complete.
- Coordinates clinician schedules and assists with appointment management.
- Connects employees with appropriate community referrals and resources and maintains relationships with external referral sources.
- Provides EAP utilization metrics to the Clinical Supervisor and Manager.
- Assists with the planning and facilitation of EAP-sponsored training and outreach activities.
- Provides population-appropriate communication and clear instructions regarding available services, recognizing and responding appropriately to unique psychological, cultural, or religious needs.
- Recognizes and appropriately responds to signs or symptoms of abuse or neglect.
Administrative Duties – 30%
- Coordinates appointment reminders, cancellations, and rescheduling requests.
- Assists with administrative management and maintenance of the EHR system.
- Maintains a clean, private, safe, and operational office environment, including office equipment and supplies.
- Prepare reports and PowerPoint presentations to support departmental needs.
- Maintains records and provides billing recaps for billed EAP services.
- Monitors the EAP supply budget.
- Performs general administrative and clerical duties, including filing, photocopying, transcribing, faxing, and emailing.
- Attend mandatory staff meetings and training as directed.
- Understands and follows all applicable practices, policies, and procedures.
Marketing & Outreach – 5%
- Supports growth of the EAP referral base by promoting services, developing new partnerships, and maintaining relationships with referral sources and community organizations.
- Conducts follow-up and engagement with referral sources through appropriate outreach activities.
- Edits and publishes clinician-written blogs and communications as directed.
- Creates marketing and communication materials, including brochures, flyers, and social media content related to Employee Well-Being and EAP services.
- Collaborate with external organizations to support a high level of client service.
Other Duties as Assigned – 5%
- Supports the Employee Well-Being Services team by performing other duties as assigned by the Clinical Supervisor and/or Department Manager.
Minimum Required:
- Bachelor's Degree Mental Health, Psychology, Counseling, Sociology, Human Services, Neuroscience or Public Health.
- 1 - 2 Years equivalent experience.
License & Certification:
- None required.
Preferred:
- BSW/LSW preferred.
- 3 - 5 Years equivalent experience.