Customer Manager - Walmart Omnichannel, Confectionery
mars · USA-Arkansas-Bentonville, United States
Job Description:
Customer Manager - Walmart Omnichannel, Confectionery
Bentonville, AR
The Customer Manager, Walmart-Omnichannel, Confectionery is the omni-channel subject matter expert supporting the largest digital business within Mars Snacking. This role leads Walmart’s Online Pickup & Delivery (OPD) strategy and omni growth plans, driving digital performance through best-in-class digital shelf execution, content optimization, pricing and promotion strategy, and seamless omni-integration.
Operating in a fast-evolving environment, this role requires a self-starter who thrives in ambiguity, builds new capabilities, and operates with a strong ownership mindset.
What are we looking for?
- Bachelor’s Degree
- 5+ years in Sales, Marketing, eCommerce, or Omni/Digital roles within CPG or retail
- Experience managing large, complex retail customers
- Strong understanding of syndicated data and digital performance metrics
- Digital commerce or OPD experience preferred
- Proven self-starter comfortable operating in ambiguity
- Strong ownership mindset with ability to influence cross-functional partners
What would be your key responsibilities?
- Lead Walmart Omni Strategy: Own development and execution of OPD and omni-channel plans that drive digital growth and category leadership
- Drive Digital Shelf Excellence: Partner cross-functionally to optimize assortment, search visibility, content quality, digital shelving, pricing, and promotions
- Accelerate Digital Growth: Identify and execute opportunities to expand online penetration, improve conversion, and enhance digital shopper experience
- Influence Through Insights: Deliver data-driven recommendations that create mutual value and strengthen category performance
- Build & Scale Capabilities: Establish new processes, tools, and ways of working that improve omni execution and digital performance
- Execute with Excellence: Lead new item launches and ensure flawless execution of customer plans
- Represent the Voice of the Customer: Translate customer insights into internal strategy and action
What can you expect from Mars?
- Work with over 150,000 diverse and talented Associates, all guided by The Five Principles.
- Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
Mars does not sponsor visas for this role.
This position is not eligible for relocation benefits.