Director, Product Operations
lwolf · United States · remote
USD 135,000 to 150,000 · period not stated
The Director, Product Operations builds and runs the operating system for Lone Wolf's Product organization — the process, tooling, data, and communication that enable our Product leaders to focus on customer experiences and outcomes. This role reports to the SVP, Product & Strategy and partners with the leaders of our product lines, Engineering, Product Marketing, Operations, Sales, and Customer Success.
This is a hands-on leadership role: the Director will do the work from day one and build the function over time. They will modernize how Product works — including leading AI adoption across the team — and become the company's trusted source of product data and insight.
Role and Responsibilities:
- Define and improve Product's part of the SDLC — discovery, PRDs, prioritization, and acceptance — and partner with Engineering on clean handoffs, shared definitions, and visibility into capacity and delivery.
- Lead internal AI adoption across the Product team, rolling out AI-enabled workflows for research, requirements, analysis, and reporting, and measuring the productivity gains.
- Facilitate the Product operating rhythm, including planning cycles, goals, and the data and materials behind monthly Product Line Reviews.
- Partner with Product Marketing on go-to-market readiness — launch plans, release notes, and roadmap communication — so Sales and Customer Success are never surprised.
- Partner with Operations to give the Enablement team the product knowledge, release information, and content the field needs.
- Partner with all customer-facing teams to make sure feedback from customers, support, sales calls, and Deal Desk reaches the right Product leaders and informs prioritization.
- Own product analytics — usage, adoption, retention, and product health — and deliver analysis and reporting on our products for other departments.
- Own the Product tool stack, data hygiene, and playbook, automating manual reporting and keeping PMs across product lines working consistently.
Requirements:
- 8+ years in product operations, product management, technical program management, or product-focused consulting in B2B SaaS, including 3+ years at a senior or director level.
- Experience building or rebuilding a product operations function in a growing SaaS business — and examples of what you built.
- Fluency with AI tools and the ability to design, instrument, and improve workflows that use them.
- Strong data skills: defining SaaS product metrics, building dashboards, and turning analysis into recommendations.
- Experience with tools like Jira, Lovable, Anthropic, OpenAI, Gainsight, Salesforce, and Gong.
- Vertical SaaS, PE-backed, or multi-product portfolio experience is a plus.