Executive Casino Host - (Harrah's Las Vegas)
Edmn Cx_1 · Las Vegas, Nevada, United States · onsite
The Executive Casino Host assists in developing gaming customers, maintains rapport and hosts current players and provides them with special amenities.
- Establishes and maintains the good will of players, based on personal knowledge of the individual.
- Greets and hosts players.
- Assists in developing invitation lists for special events and in planning the events.
- Coordinates activities on a regular basis with other team members.
- Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.
- Develops incremental trips for players.
- Keeps informed of competitive promotional methods.
- Provides complementary for players in accordance with guidelines.
- Conveys terms of programs and explains qualifications to prospective gaming customers.
- Minimum 2-year Associate’s college degree
- Bachelor’s Degree or comparable experience preferred
- Minimum of 5 years in gaming, marketing or public relations
- Customer service and telemarketing experience required
- Literacy and fluency in English
- Excellent verbal communication skills
- Ability to be creative and innovative in guest satisfaction
- Must possess strong relationship building skills and demonstrate the ability to influence at all levels
- Must be able to work flexible hours.
- Must be able to maintain composure and excellent guest relations under all circumstances.
- Ability to maintain strict confidence regarding all information concerning Caesars Entertainment
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
- Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
- Adheres to all regulatory, company and department policies and procedures
ADDITIONAL REQUIREMENTS
- Must be able to sit, stand or walk for long periods of time (4 hours).
- Must be able to move in and around on the casino floor quickly.
- Must be able to respond calmly and handle many customers’ demands in a fast-paced environment.
- Visual and auditory range must include immediate environment.
- Must have manual dexterity to operate a computer and other necessary office equipment.
- Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
- Ability to grasp, finger dexterity, use repetitive hand motion