Customer Support Representative (Spanish)
David Kennedy Recruitment · Lisbon, Portugal · remote
David Kennedy Recruitment is working with a leading global provider of customer experience and business process outsourcing services that is seeking to onboard a Spanish-speaking Customer Support Representative to join their team in Portugal. The successful candidate will provide customer support for a leading global entertainment streaming platform, assisting users with account-related enquiries, billing issues, and technical troubleshooting while ensuring an excellent customer experience.
Position: Customer Support Representative
Location: remote, Portugal
Work model: remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide professional and empathetic customer support across available communication channels
- Assist customers with account management, billing enquiries, and technical issues
- Troubleshoot common platform and streaming-related problems and provide effective solutions
- Deliver accurate information regarding products, services, and platform features
- Identify customer needs and resolve enquiries efficiently and professionally
- Maintain high levels of customer satisfaction while meeting quality and performance standards
- Demonstrate patience, empathy, and a customer-focused approach in every interaction
- Collaborate with internal teams to ensure consistent service delivery.
REQUIREMENTS:
- Fluency in Castilian Spanish and a minimum B1 level of English
- Excellent communication and interpersonal skills
- Strong customer service orientation and problem-solving abilities
- Comfortable using computers, digital platforms, and online services
- Ability to troubleshoot basic technical issues and explain solutions clearly
- Strong attention to detail, adaptability, and willingness to learn
- Ability to work independently in a remote environment
- Flexibility to work rotational shifts, including weekends
- Previous experience in Customer Support, Technical Support, or a similar role is considered an advantage
- Must reside in or be willing to relocate to mainland Portugal.
OFFER:
- Competitive salary package
- Christmas and holiday allowances
- Meal allowance
- Health insurance from day one of employment
- Six-week training programme
- Company-provided accommodation option for eligible candidates
- International working environment and professional development opportunities
- Guidance and tools to reach career potential
- And much more!