Onsite Epic Ancillary Apps Manager (1070) - Department of Public Health - 167230
City and County of San Francisco · San Francisco, California, United States · onsite
The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/
- ✅START with this Required Questionnaire
form.jotform.com/262575167445162
- Application Opening: Friday, 10/16/2026
- Application Deadline: On or after Friday, 10/23/2026
- Annual Salary: $171,158 - $215,306
careers.sf.gov/classifications/?classCode=1070
- Appointment Type: Permanent Civil Service
- Recruitment ID: PBT-1070-167230
- Work Arrangement: 100% Onsite
Becoming a City employee means being a part of a team that cares about making a difference. Your work will shape both the present and future of San Francisco. When you work for the City, you’re choosing a job with purpose.
The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. Fulfilling this mission requires employees working across our hospitals, clinics, programs, and offices to deliver services and support the communities we serve. Individuals interested in joining SFDPH should expect to work in person across these settings.
The San Francisco Health Network, Population Health, Behavioral Health Services, and Administration are the core divisions of SFDPH. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services.
The San Francisco Department of Public Health (DPH) utilizes the Epic Electronic Health Record (EHR). Manager effectively collaborates with analysts assigned to the Epic teams, to build and implement Epic applications and integration with other EHR systems. The Epic Manager is responsible for the definition, coordination, implementation, maintenance and support of Epic application(s) within DPH. Epic Applications include:
- Epic Ambulatory
- Epic Cupid – Cardiology
- Epic Radiant – Radiology
- Epic Beaker – Lab
The Epic Application, Integration, and Reporting Teams are responsible for designing, implementing, testing, and supporting the clinical and financial aspects of the San Francisco Department of Public Health Electronic Health Record. This includes integration and interoperability with other third party clinical and financial systems and devices. The ideal candidate will have an understanding of the use of Electronic Health Records in the hospital, ambulatory, revenue cycle and population health areas.
Duties Include
- Provides direct ongoing guidance and supervision of IS Business Analysts
- To support the design, implementation, support and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health
- To collect information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations and utilization of best practices
- As a member of a multi-disciplinary team, translate functional requirements into application build
- Communicate effectively both orally and in writing with a diverse set of clients; establish and maintain good working relations with department personnel, staff, vendors, peers and management
- Maintains all system configuration and build parameters for application modules
- Use logic and analysis to solve computer and application module problems
- Exercise judgment, decisiveness and creativity in an environment subject to frequent change
- Research, analyze, and develop proposed solutions for regulatory requirements
- Prepare test plans, documentation and training materials; work with venders to prepare technical specifications and scopes of work
- Prioritize competing requests for services
- Application module optimization in conjunction with stakeholders
- Project management of small projects
- Manage critical timelines effectively
- Manage communication between applications
- Application/module implementation and testing
- Clearly document work and adhere to change control procedures
- Maintains and updates Service Now, Sherlock, Orion, Nova, or other Epic build trackers or Epic project plans
- The 1070 may perform other duties as assigned/required
MINIMUM QUALIFICATIONS
Certification
- Possession of current Epic software module certification*
Education
- An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Experience
- Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management, including
- Two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.
Substitution
- One year of additional experience as described above may be substituted for the required degree.
*The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week).
DESIRABLE QUALIFICATIONS
These qualifications may be considered at the end of the selection process when candidates are referred for hiring
- Experience with full lifecycle of Epic implementation and/or Epic upgrade.
- Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping and Kaizen events
- Proficiency with basic word processing and presentation applications (i.e. MS Office: Word, Excel, PowerPoint).
- Knowledge of flow diagramming applications (e.g., Visio) and collaboration platforms, SharePoint.
- Prior experience in software application support
- Prior experience in a healthcare setting
- Experience maintaining HL7 integrations with Rhapsody
- Experience with Data Courier
- Experience with data visualizations (e.g., PowerBI)
- Experience with complex healthcare and/or population health reporting
- Knowledge of healthcare regulations and state/federal mandated reporting
Verification of Education and Experience
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education