IT Support Apprentice
QA Apprenticeships · Runcorn, United Kingdom
Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands-on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.
Responsibilities:
- Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system
- Log and track incidents and service requests accurately
- Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals
- Assist with account administration tasks like password resets and user access requests
- Escalate more complex issues to senior support engineers as appropriate
- Learn and follow internal processes for incident management and service delivery
- Support the setup and deployment of new equipment for users
- Maintain professionalism and a strong customer service attitude at all times
Requirements:
- A keen interest in IT and technology
- Good problem-solving and communication skills
- Willingness to learn and take on new challenges
- Basic understanding of Microsoft Windows and Office applications (desirable but not essential)
- Strong work ethic, reliability, and a positive attitude
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 37.5 hours per week
What we offer:
- Full training and mentorship from experienced IT professionals
- Opportunity to gain a Level 3 IT Support qualification (or relevant course)
- Real-world experience in a professional IT support environment
- A supportive and inclusive team culture
- Potential for progression into a full-time role after successful completion
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!