Senior Solution Architect
Salesforce · United Kingdom, London
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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Salesforce is currently seeking a Senior Solution Architect to join our Professional Services team within the Public Sector pillar of our Customer Success Group (CSG). The Solution Architect leads one or more workstreams in complex enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands-on advisors, using strong interpersonal skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment.
Solution Architects are strong presenters and facilitators that are able to co-create the vision and lead the execution with the customer as well as acquire customer acceptance of the delivered solution. They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to settle root cause, and can identify appropriate corrective action. They communicate with technical and business team members from all levels through C-suite. On a day-to-day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions. They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry.
Solution Architects are custodians of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives. Solution Architects supply to thought leadership and standard processes by engaging with the cloud-specific practices teams. They will supply both internally in their community and externally in the marketplace.
What You'll Actually Be Doing
- Serve as a trusted advisor to the client.
- Identify and lead internal pivotal initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise.
- Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value.
- Work collaboratively and having very strong communications skills, especially in teaching sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization.
- Identify and proactively run risk areas and commit to seeing an issue through to complete resolution.
- Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners.
- Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward.
- Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform.
You're Our Person If...
- Experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.
- Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
- Experience in detailing business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.
- Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members.
- Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Strong communication skills, both written and verbal; able to effectively develop materials that are appropriate for the audience.
- Resourceful and entrepreneurial thinker who can work through and solve problems, with the ability to work effectively both independently and as part of a team.
- Willingness to adapt to new AI-native ways of working, including appropriate use of AI tooling to speed up delivery and creation of deliverable.
- Available to travel regionally and occasionally internationally depending on customer needs.
- Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
Even Better If...
- 7+ years of working with Salesforce technologies.
- Relevant Salesforce certifications: Administrator, Sales Cloud and Service Cloud certifications, Agentforce Specialist & Data 360 certifications are a plus.
- Experience with Agile methodologies and frameworks (such as SAFE), Business Process analysis and design background.
- Experience collaborating with strategic delivery teams.
- Deep functional and business knowledge of industries/verticals, preferably with experience in Public Sector.
- Experience with increasing responsibility and guidance of junior consultants.
- Exposure to adjacent clouds (Experience Cloud, MuleSoft, Marketing Cloud), ERP, and platform-native automation.
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Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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