Senior Product Manager
ncontracts · Remote
USD 130,000 to 150,000 · period not stated
WHO WE ARE
Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As an eight-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.
At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.
THE ROLE
We're seeking a Senior Product Manager to own the modernization of an established, market-leading compliance product with a large, loyal customer base and a long heritage in the mortgage lending space.
This is not a maintenance role, and it is not a Product Owner role. We are hiring a strategic product leader to answer the hard questions first — what the modern product should be, which capabilities carry forward, which workflows get reimagined, and how we migrate thousands of customers without breaking their trust — and then drive that vision through delivery. You'll be handed a product with real revenue, real customers, and real technical debt, and asked to chart its next decade.
You'll operate with a high degree of autonomy. You will set the strategy, build the business case, define the roadmap, and make the calls — with support from leadership, but without someone handing you a prioritized backlog. The right candidate finds ambiguity energizing: you know how to go deep with customers, size markets, pressure-test assumptions with Engineering, and turn an open-ended mandate into a sequenced plan the whole company can rally behind.
As we continue evolving our lending compliance portfolio toward a more integrated, AI-enabled platform, this role sits at the center of one of the most consequential product bets we're making.
YOU WILL
Product Strategy & Vision (50%)
- Own the end-to-end modernization strategy for a legacy product line: define the target-state product, the migration path, and the sequencing of investment across a multi-year horizon
- Conduct deep discovery with existing customers, lost customers, and prospects to understand which workflows are load-bearing, which are legacy artifacts, and where a modern platform can leapfrog the market
- Build and defend the business case — market sizing, retention risk, expansion opportunity, and build/buy/partner trade-offs — with executive leadership
- Define what carries forward, what gets reimagined, and what gets sunset, and own the communication of those decisions internally and externally
- Evaluate where AI-native capabilities should replace legacy workflows rather than merely re-skinning them
- Develop the competitive strategy: understand how the market has moved while the legacy product stood still, and position the modernized product to win
Delivery Leadership (30%)
- Translate strategy into PRDs, specifications, and acceptance criteria that give Engineering clear context on the problem, success criteria, and constraints
- Partner with Engineering and Architecture on replatforming decisions — phasing, data migration, parity thresholds, and when "good enough to migrate" beats "perfect"
- Define and track success metrics for the modernization: migration velocity, retention through transition, adoption of the new experience, and NPS recovery
- Make disciplined scope trade-offs to keep a multi-year effort shipping value in quarters, not years
Go-to-Market & Customer Transition (20%)
- Design the customer migration and communication strategy in partnership with Customer Success and Implementation
- Craft positioning and messaging for the modernized product; equip Sales to sell the vision to prospects while reassuring the installed base
- Serve as the external face of the modernization to key customers, industry partners, and at conferences
- Work closely with Sales to support strategic deals and gather competitive intelligence
YOU BRING (Qualifications)
We're looking for a strategic product manager, not a Product Owner. The ideal candidate has taken an aging or acquired product through a major replatforming, rewrite, or re-imagination — and has the scars and judgment to show for it. You are:
- A Strategist: You start with the market and the customer problem, not the backlog. You've built product strategies that survived contact with executives, engineers, and customers.
- Autonomous: You don't wait to be told what to do. Given a mandate and a goal, you structure the problem, find the people you need, and drive to a decision. You escalate for alignment, not for direction.
- A Modernization Veteran: You understand the specific gravity of legacy products — entrenched workflows, migration risk, feature-parity traps — and you know how to move an installed base forward without losing it.
- Commercially Minded: You think in terms of retention, expansion, and win rates, and you can build a business case a CFO takes seriously.
- A Communicator: You can articulate a multi-year vision to executives, a sprint's trade-offs to engineers, and a migration plan to a nervous 20-year customer — and be credible with all three.
Required Experience & Attributes
- 7+ years of product management experience in B2B SaaS, with at least one product area owned end-to-end at the strategy level
- Direct experience leading a product modernization, replatforming, legacy migration, or major rewrite — including the customer transition, not just the build
- Demonstrated ability to operate autonomously in ambiguous, zero-to-one-adjacent environments within an established company
- Track record of building business cases and multi-year roadmaps that secured executive investment
- Experience partnering with Engineering on architectural trade-offs and phased delivery of large initiatives
- Strong analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar)
- Outstanding communication skills — ability to influence stakeholders at all levels, from C-suite to individual customers
- Bachelor's degree in business, engineering, or a related discipline; MBA a plus
Nice to Have
- Experience in mortgage lending, lending compliance, or the broader financial services technology ("FinTech") / regulatory technology ("RegTech") space
- Familiarity with regulatory-driven products (HMDA, TRID, fair lending, licensing, or similar) where correctness is table stakes
- Experience with products acquired through M&A and integrated into a larger platform
WE OFFER ALL REGULAR FULL-TIME TEAM MEMBERS:
- A fun, fast-paced work environment
- Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
- 11 paid holidays
- Community and social events to keep you connected and engaged
- Mental Health Benefits
- Medical, Dental and Vision insurance
- Company-paid Group Life Insurance, Short- and Long-Term Disability
- Flexible Spending Account & Health Savings Account
- Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
- Pet Insurance
- 401 (k) with company match with eligibility on Day 1 of employment
- 2 Paid Volunteer Time Off Days
- And much more!
*Part-Time and Contractor positions are not eligible for company benefits, including paid time off, health insurance, and other employee benefit programs. Full-time temporary employees are eligible for certain group benefits after a waiting period; specific eligibility timing will