Account Management-Senior Specialist
Telstra · Australia Flexible, Australia
Employment TypePermanent
Closing Date7 Nov 2026 11:59pm
Job TitleAccount Management-Senior Specialist
Job Summary
As a Senior Account Manager, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation. You partner with Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.Job DescriptionAccount Management-Specialist
What is the focus of the role?
As an Account Manager, you nurture the relationships we have built with our clients, supporting them to partner with Telstra to unlock their business and technology challenges. You thrive of growing these relationships and identifying new ways for Telstra to address their strategic needs. Your ability to listen to and deeply understand our customers, combined with your understanding of Telstra’s products and services, sees you deliver exceptional sales moments with our clients. In doing so you contribute to high-value, high-profit sales solutions that directly contribute to Telstra’s growth.As an Account Manager, you apply your expertise in account management, knowledge of Telstra’s capabilities and products, and awesome relationship building skills to deliver the following responsibilities:
• Take ownership for establishing and managing customer relationships through applying knowledge of their business and Telstra’s services/products to support ongoing relationship development, drive customer satisfaction and contribute to portfolio growth.
• Contribute to the development and maintenance of assigned account/portfolio plans, including developing and leading the account strategy in order to support the retention and growth of customer portfolios.
• Take accountability for manging customer relationships, responding to queries and complaints, escalating issues and risks to more experience team members as required, to ensure timely resolution and mediation.
• Authentically collaborate with peers, team members and key stakeholders across Telstra (e.g. Business Development Managers) to identify and qualify leads in order to effectively manage the opportunity pipeline for a defined portfolio.
• Support the development of regular reporting to monitor portfolio performance against defined financial and customer targets (revenue, profitability, NPS).
• Apply knowledge of Telstra’s capabilities, market insights, and an understanding of the client’s business strategy to identify new business opportunities and achieve revenue and sales objectives for a defined portfolio.
• Actively contribute to customer initiatives (e.g. account planning sessions, campaign designs) that support the achievement of strategic business opportunities at Telstra and that have a significant degree of impact on portfolio retention and growth.
Skills
Collaboration, Commercial Acumen, Communication – written and verbal, End to End Sales, Excel, Growth Mindset, Listening, Negotiation, Organisation, PowerPoint, Problem Solving, Relationship Management, Stakeholder Management, Word