Executive Director Clinical Operations, Humboldt
Employer not yet confirmed · Eureka, California, United States · onsite
PLEASE NOTE: THIS ROLE IS ONSITE IN EUREKA, CA
Calling All Esteemed Leaders! Are you a healthcare operations leader who excels in specialty clinic operations, strategic growth, physician partnership, and organizational performance? Do you thrive in complex, matrixed environments where operational excellence, financial stewardship, and coordinated patient care come together to advance clinical and strategic priorities? If so, we invite you to explore this leadership opportunity with Providence.
The Role
The Executive Director, Clinical Operations is accountable for leadership, direction, and administration of the Providence Medical Foundation clinics in Humboldt. This position is accountable for the outcomes of specialty clinics to ensure efficient, high-quality, coordinated, patient-focused care. The Executive Director, Clinical Operations leads Directors of Clinic Operations representing key specialties and programs.
This position works with cross-functional teams of the medical group, acute care, clinical programs, finance, and planning and strategy experts to develop and execute specific physician alignment, clinical and strategic relationships, and growth strategies for specialty clinics in service to regional and system metrics. The Executive Director, Clinical Operations is a key member of the Providence Medical Foundation Executive Team.
The position will also provide leadership for other initiatives as requested by Leadership.
Major Challenges
- Understanding and appreciating the diversity of clinical specialties and practices and the unique culture of various physician groups and clinics.
- Scope of responsibility and the rapid demand of multiple stakeholders.
- Meeting the demand for services within a defined budget with appropriate staffing and resources in the face of ever-increasing cost constraints.
- Balancing the sometimes-conflicting goals and objectives of multiple stakeholders representing multiple interests in our highly matrixed organization.
What You'll Do
- Principal Position Accountabilities
- Provide overall direction and leadership to medical offices. Assure compliance with the laws, rules and standards of regulatory bodies and accreditation agencies.
- Responsible for clinic operations including workforce strategies, budgeting, access, financial performance, achievement of service metrics, and management of teams and deliverables.
- Work with local and regional teams across ministries to identify and scope appropriate growth opportunities.
- Collaborate with primary care, Clinical Programs, Value Teams, acute care, division and system leadership, central services, and other services and departments to provide programs and services in response to the community's needs and to our strategies. Direct various projects related to growth, service and operational excellence.
- Provide relevant operational feedback to and from providers, clinic leadership and staff involved in operations and programs; recommend and influence strategic and tactical programs.
- Guide and support clinic leadership in developing goals and annual operating budgets for assigned clinics and ensure that individual clinics are operating within budget guidelines and are meeting stated quality and productivity objectives.
- Participate in budget/space/capital planning related to clinics. Monitor metrics including revenue, payor mix, productivity and expenditures.
- Hire, train, guide, evaluate and provide leadership for clinic Directors of Operations and clinic manager(s) to support the infrastructure needs of day-to-day operations of the clinics. Develop and support programs that support DEI initiatives and goals and encourage a diverse workforce.
- Lead and/or provide support for other strategic priorities on an as-needed basis.
- Represent specialty clinics as a government, business and community liaison.
- Represent specialty clinics on key committees and boards within Providence.
What You'll Bring
Education & Credentials
- Bachelor's Degree in Business, Healthcare Administration or related field.
- Master's Degree in Business Administration/Healthcare Administration or related field (preferred).
Experience & Expertise
- 7 years of management experience; experience in progressively responsible roles with demonstrated leadership experience and strong project/change management skills (preferably within Healthcare).
- Experience working in a large matrixed organization including experience with operations, finance, quality, risk and business growth and development.
- Must have worked directly with healthcare leadership including physicians.
- 7 years of experience working with community and business leaders, physicians and other clinical leaders, finance and operations leaders and executives.
- Experience in building new business, developing and managing people and teams, designing and/or re-inventing systems and structures and aligning teams and individuals around priorities.
- Experience with developing and monitoring financial and operational accountability and reporting systems.
Professional & Leadership Capabilities
Strategic Thinking & Planning
- Experience in developing strategic and business plans, budgets and proforma.
Operational Understanding and Effectiveness
- Strong negotiation experience and proven track record in successfully developing and executing negotiation strategies for significant and complex relationships.
- Skilled in CAP, Lean and complex project management.
- Public presentation and communication skills.
- Self starter with personal values compatible with Providence.
Strategic Thinking & Planning
- Ability to collect, analyze and present data and research with credibility to both inform decisions and help build the case for change to support the execution of a decision(s). Ability to communicate in both written and oral form of highly complex information that will allow leaders to make the appropriate decisions; ability to design, develop and implement highly complex expansion possibilities.
Operational Understanding and Effectiveness
- Understands core business processes and operations. Strong negotiation skills. Demonstrated ability to navigate politically sensitive discussions and implement creative solutions to achieve shared objectives. Ability to work and succeed in a highly matrix organization.
Functional Competencies
- Possess and leverages senior-level organizational development, change management, communication, and project management skills and competencies to proactively and effectively drive outcomes. Can build shared vision, accelerate alignment, and rapidly adopt and drive enablers to success.
Initiating and Influencing
- In the role of change agent, educates, influences, and encourages decision makers at all levels, in groups and individually, about change processes, effectiveness, and process improvement. Effectively advocates for involvement and commitment from all levels to initiatives associated with organizational evaluation and improvement. Ability to direct and motivate leaders who are not direct reports. Researches and identifies potentially improved structures, processes, methodologies for high performance through reading, networking, educational activities, etc.
Teamwork and Cooperation
- Models effective team membership for others in the System. Encourages team cooperation and fosters the development of trust. Actively facilitates and supports team decisions. Takes initiative to resolve conflict. Contributes in concrete ways to an effective and satisfying work environment.
Problem Solving and Decision-Making
- Demonstrates the ability to deal with complexity. Consistently makes sound decisions that reflect thorough consideration of alternatives and creative solutions that influence change. Maintains an awareness of and is sensitive to the impact of decisions on others.
Flexibility and Response to Change
- Demonst