Server AM
The Loren at Lady Bird Lake · San Antonio, Texas, United States
About Us
The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the city’s unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.
We are Uncompromising by Nature
We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.
- Our Full-time Eligible benefits include:
- Participation in 401(k) with company match of up to 4%*
- Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
- Paid PTO
- Paid Holidays
- Paid Maternity/Paternity Leave
- Employee Assistance Program*
- Complimentary Employee Meal*
- Complimentary Bus Passes*
- 50% off Dining in Restaurant*
- Recognition Programs, Incentives and Celebrations*
*Benefits available to Part-time Associates
Job Summary/Responsibilities
The Server will ensure that all guests are treated warmly and provided with luxury service in addition to making and serving drinks per hotel standards of hospitality.
- Greets and takes food and drink orders from guests, serving the orders and accommodating special needs/requests.
- Remains attentive to the customers, adhering to or exceeding service standards as established by the restaurant at all times.
- Completes all restocking and cleaning duties by performing opening and closing side work as instructed.
- Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.
- Maintains cleanliness standards on the pool deck, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.
- Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
- Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.
- Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.
- Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
- Presents a clean and professional appearance at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
Other Responsibilities
- All other duties as assigned, requested or deemed necessary by leadership.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
- Integrity and Respect
- Communication
- Innovation
- Teamwork and Relationships
- Hospitality
- Job Excellence