Associate Director, Technology Product Management
Wk · United States, Indianapolis, Indiana · hybrid
Location
This role follows a hybrid work model, offering the flexibility to work remotely while maintaining regular in-person collaboration. Team members are expected to work from our Indianapolis, IN office, home to our key Medi-Span operations, 8 days per month.
Job Summary (Basic Function)
The Associate Director, Technology Product Management for Medi-Span has two connected areas of accountability: owning product strategy for the North America Commercial market and leading strategy and roadmap direction for assigned product areas. These areas currently include solutions that support drug pricing and market access, supply chain and regulatory information, dispensing and pharmacy workflows, and patient-facing medication information.
This leader is the primary Medi-Span Product partner for Commercial Sales opportunities and turns customer, market, competitive, regulatory, and product-performance evidence into clear priorities and investment decisions. The role balances growth with customer commitments, security, modernization, regulatory needs, and ongoing product health, while ensuring priority work moves from discovery through launch, adoption, and measurable results.
The role leads Product professionals and works closely with Engineering, Design, Content, Sales, Marketing, Finance, Customer Success, Customer Support, Systems Implementation, and other Product leaders. Success requires sound judgment, strong commercial healthcare knowledge, and the ability to align teams around customer problems and sustainable business value. This leader also leads adoption of AI-enabled ways of working and the Agentic Product Development Life Cycle across their product areas.
Wolters Kluwer Health is an established, fast-growing, and innovation-driven healthcare information technology company that delivers trusted clinical technology and evidence-based solutions to support decision-making and improve outcomes across the healthcare ecosystem. Our flagship products include UpToDate, UpToDate Lexidrug, UpToDate Patient Engagement, and Medi-Span.
what you’ll be accountable for
Understand the Customer:
- Own and continually refine the Medi-Span strategy for the North America Commercial market. Use customer needs, market trends, competitive intelligence, product performance, and business goals to identify growth, retention, and portfolio opportunities.
- Ensure product decisions are supported by meaningful customer and market evidence. Define the problem, target customer, desired outcome, scope boundaries, and measures of success, and validate value before expanding scope.
Make Better Decisions:
- Use customer evidence, experimentation, product telemetry, and business performance to make clear product and investment decisions that improve adoption, retention, customer value, and business outcomes. Help teams identify assumptions, evaluate tradeoffs, and adjust direction as new evidence emerges.
- Own strategy and roadmap direction for assigned product areas. Translate product-line strategy into priorities and make trade-offs across growth, customer commitments, regulatory and standards-driven work, security, modernization, technical debt, and ongoing product health.
Build Valuable Products:
- Oversee progress and outcomes from discovery through development, launch, adoption, and ongoing improvement. Partner with Product Managers, Product Owners, Engineering, and Content to establish accountability, evaluate feasibility, manage dependencies and risks, and remove barriers.
- Partner with Sales, Marketing, Customer Support, Customer Success, and Systems Implementation to define target buyers, use cases, value, positioning, packaging, launch readiness, adoption plans, and sales enablement for existing and new solutions.
- Define and monitor measurable outcomes for assigned market and product responsibilities, including revenue contribution, retention, adoption, customer value, roadmap progress, product health, and launch results.
- Ensure teams validate customer value, competitive differentiation, and willingness to pay before scaling investment, then use adoption, usage, retention, expansion, and financial performance to improve results after launch. Partner with Sales, Marketing, and Finance on commercialization, forecasts, and corrective action when outcomes fall short.
- Scale AI-enabled ways of working and Agentic PDLC practices across Medi-Span North America Commercial product areas, using AI to accelerate discovery, synthesis, prototyping, and execution while remaining accountable for product decisions and outcomes.
- Work with Customer Success, Customer Support, and Systems Implementation to create a coherent customer experience across product, onboarding, training, support, adoption, and ongoing value realization rather than a series of handoffs.
Lead Across Boundaries:
- Serve as the primary Medi-Span Product partner for Commercial Sales opportunities. Provide product guidance, participate in customer conversations, connect opportunities to the right experts, and set clear expectations about fit, priorities, and timing.
Grow People & Capability:
- Lead, coach, and develop Product team members through clear expectations, regular feedback, career support, and meaningful growth assignments. Build a culture of accountability, trust, shared ownership, and continuous learning.
- Raise the bar for customer understanding, product judgment, experimentation, product craft, and AI-enabled practice across the team.
Other Duties
Other Duties:
- Represent assigned market and product responsibilities in product-line strategy, governance, investment, and industry discussions.
- Build shared understanding of customers, markets, competitors, and products through internal education and clear strategic communication.
- Other duties as assigned by manager.
Job Qualifications
Education:
- Bachelor’s degree in business, computer science, healthcare, or a related field, or equivalent practical experience, required.
Required Experience:
- 10+ years of progressive experience with healthcare technology, data, or software products, including product leadership responsibilities.
- 5+ years of hands-on product management experience leading B2B solutions from market discovery and validation through launch, adoption, and ongoing improvement.
- Demonstrated success owning product or portfolio strategy and making roadmap trade-offs across growth, customer needs, regulatory requirements, security, modernization, and product health.
- Experience partnering directly with Sales and go-to-market teams to support customer opportunities, product positioning, enablement, and launch readiness in commercial healthcare markets.
- 3+ years of direct people management experience, including hiring, goal setting, coaching, performance management, and career development.
- Demonstrated ability to lead through influence across Product, Engineering, Design, Content, Sales, Marketing, Finance, Customer Success, Customer Support, Systems Implementation, and senior stakeholders.
- Experience using AI to accelerate customer understanding, insight synthesis, experimentation, and product execution while maintaining strong human judgment.
- Experience using customer evidence, experimentation, and product telemetry to guide product decisions and improve outcomes.
- Experience building, launching, or scaling AI-enabled products, capabilities, or agents and integrating AI into product-development practices.
Preferred Experience:
- Experience with healthcare embedded data and embedded data workflows.
- Proficiency with product-development and collaboration tools such as Jira, Confluence, Microsoft 365, Microsoft Copilot, and visual collaboration tools.
Knowledge / Skills / Abilities:
- Ability to guide teams in selecting appropriate customer-research methods, evaluating evidence quality, and synthesizing insight across