Engineering Manager, Agents
True Talent Solutions Partners · New York · onsite
ABOUT THE ROLE
Lead a team building and deploying AI agents for customer support at an AI-powered customer experience company. You will work closely with customers and internal product, design, and research teams to deliver reliable solutions and help shape the agent platform.
WHAT YOU'LL DO
- Lead and grow a team of engineers building AI agents for complex customer interactions.
- Partner with enterprise customers to understand operational challenges and develop scalable solutions.
- Guide agent deployments from initial implementation through ongoing iteration and optimization.
- Work with product, design, and research to identify common customer needs and inform platform development.
- Help set technical strategy and maintain a high bar for engineering quality, ownership, and delivery.
- Mentor engineers through technical guidance, feedback, and career development.
WHAT WE'RE LOOKING FOR
- At least 5 years of software engineering experience, including at least 1 year managing or leading engineers.
- Experience as a backend or product engineer, building customer-facing products or complex distributed systems.
- Proficiency in Python, with production experience using TypeScript and asynchronous programming.
- Comfort investigating system failures across complex technology stacks.
- Strong communication skills and experience working directly with enterprise customers.
- Experience with LLM applications, agentic workflows, or multimodal models is a plus.
COMPENSATION & BENEFITS
Base salary is $300,000 to $360,000 annually. Visa sponsorship is available.
LOCATION
On-site in New York, New York.