Manager - Digital Product Ops
Employer not yet confirmed · New York, New York, United States · hybrid
Go-To-Market Discovery Membership Experiences
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Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.
This Manager role will focus on product go-to-market and operations across the digital Discovery Membership vertical supported by AI technology. The successful candidate will serve as the central business contact to lead risk-related product requirements, product operations and drive speed to market, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will have a deep understanding of Membership AI product initiatives and exhibit strong subject matter expertise in key Amex policies and processes.
- Lead go-to-market execution and product operations for digital membership and AI initiatives, including global launches of new products, features, and enhancements.- Drive end-to-end launch management, partnering across Amex Digital Labs and key stakeholders (Legal, Compliance, Privacy, Risk, Control Management, Marketing, and Servicing) to secure required governance reviews and approvals and or cross-functional buy-in.
- Influence cross-functional and cross-business partners to align strategic priorities, business requirements, resources, and launch readiness.
- Own launch planning and execution, managing milestones, deliverables, dependencies, and stakeholder communications to ensure accountability and timely delivery.
- Build stakeholder alignment to secure buy-in, resolve issues, accelerate decision-making, and share best practices across the GTM organization.
- Demonstrate agility and adaptability by rapidly shifting priorities, workloads, and execution strategies in response to evolving business needs and the fast-changing AI landscape.
- Shape product strategy and innovation by leveraging customer, merchant, partner, and internal feedback to solve challenges and enhance product experiences.
- Anticipate and mitigate risks, proactively addressing roadblocks to protect launch timelines and business outcomes.
- Drive operational excellence by simplifying processes, scaling tools and playbooks, and accelerating speed to market.
- Optimize post-launch performance by monitoring results, identifying insights, and applying lessons learned to future launches.
- Exceptional interpersonal, communication, and influencing skills, with the ability to build strong relationships, negotiate effectively, and drive alignment across diverse stakeholders.
- Strong ownership and autonomy, with demonstrated ability to navigate ambiguity, exercise sound judgment, and drive results in a fast-paced environment.
- Proven execution and prioritization skills, managing competing demands, meeting critical deadlines, and delivering high-quality outcomes.
- Strategic, analytical, and creative problem-solving abilities, with a track record of overcoming challenges and developing innovative, actionable solutions.
- Strong program and project management expertise, leading complex, cross-functional initiatives across Product, Technology, Marketing, Operations, Servicing, Legal, Compliance, and Information Security.
- Agility and adaptability, with the ability to rapidly reprioritize workloads, pivot execution plans, and respond effectively to evolving business needs and emerging technologies.
- Excellent executive communication and storytelling skills, translating complex concepts into clear, compelling PowerPoint presentations and leadership narratives.
- Intellectual curiosity and passion for innovation, particularly across digital experiences, AI, emerging technologies, payments, and membership offerings.
- Technical acumen and product fluency, with the ability to articulate product capabilities and translate technical concepts into business value; experience with AI-enabled products is a plus.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.