Business Analyst – POS & ERP Systems
Pauwels Consulting · ASSE, Belgium
Responsibilities
- Act as the primary business lead and Single Point of Contact (SPOC) for assigned feature areas within the transformation program.
- Drive business engagement across local, regional, and external stakeholder groups throughout the project lifecycle.
- Coordinate business activities during the design, build, testing, deployment, and hypercare phases.
- Elicit, analyze, and document business requirements, producing deliverables such as BRDs, user stories, and process flows.
- Review solution proposals from a business perspective and challenge designs to ensure they meet operational needs.
- Define business acceptance criteria and coordinate User Acceptance Testing (UAT) to ensure successful process validation.
- Assess operational impacts and identify requirements for training, communication, and change readiness to support solution adoption.
Requirements
- 5+ years of experience as a Business Analyst, Process Analyst, or Product Analyst.
- Experience working within large-scale ERP, digital, or business transformation programs.
- Proven expertise in documenting business requirements using BRDs, user stories, process flows, and functional specifications.
- Strong background in stakeholder management and facilitating complex workshop facilitation sessions.
- Experience with governance support, including tracking decisions, risks, and dependencies for steering committees.
- Ability to translate complex business needs into actionable delivery requirements and technical specifications.
- Proactive and self-managing with the ability to operate effectively in ambiguous environments.
- Excellent communication and relationship-building skills with a delivery-focused mindset.
- You are fluent in English.
Nice to Haves
- Experience within the retail industry.
- Knowledge of POS systems, merchandising, pricing, or supply chain.
- Experience with SAP or other major retail platforms and omnichannel commerce solutions.
- Knowledge of data and reporting solutions and master data management.