Strategy & Operations Lead, Marketplace Success
Employer not yet confirmed · Sydney, New South Wales, Australia
About the role and team
Uber's Eats is expanding rapidly into retail and new merchant verticals. As the platform diversifies, the complexity grows; different categories behave differently, new partnerships need distinct operational models, and maximising growth is unique to each retailer.
This role focuses on the marketplace strategy & operations piece of this puzzle and is ideal for someone with 7+ years experience who is equal parts strategic, analytical, commercial and enjoys working across many parts of the business.
What you’ll do
- Merchant Marketplace strategy: set the direction for what optimal marketplace operations look like for existing & new merchants in the marketplace
- Marketplace success for new launches: be a core member of Merchant launch teams and setting up new strategic partnerships for success
- Product led-change: Influence Central Operations & Product teams on changes that need to be made to drive success
- Maximise commercial return & partnership growth: Leverage Marketplace levers to maximise commercial return for Uber and our partners
- Cross-functional leadership: partner with Product, Sales, Commercial, Account Management, Marketing, Finance, and Central teams
- Team development: As the most senior individual contributor of the Marketplace Strategy & Operations team you will mentor and develop team members and be a leader across the broader Marketplace team
- Solve creatively in ambiguity: bring fresh ideas, test unconventional approaches, and build structured plans from complex data to tackle open-ended marketplace challenges.
Basic Qualifications
- Minimum 7 years of experience in a strategy, operations or analyst roles, applying data and creativity to tackle strategic, big-picture business problems.
- Experience in marketplace operations, platform growth, retail strategy, or multi-sided platform dynamics.
- Strong individual accountability and motivation to drive results in a high-autonomy environment.
- Proficiency in Excel or Google Sheets, with demonstrated experience in data-driven decision-making and reporting.
- Strong stakeholder management skills with experience influencing product teams and cross-functional partners.
- Hands-on experience with AI and automation tools (or a strong appetite to learn — we'll give you the tools and the runway).
Preferred Qualifications
- Experience in Growth & Scale-up environments.
- Familiarity with SQL or other data-querying tools.
- Self-starter who thrives in ambiguous environments with high autonomy.
- Experience leading, mentoring, or managing junior team members.