Senior Manager, Business Analyst & Scrum Master
Bristol Myers Squibb · Princeton, New Jersey, United States
At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.
Position Summary:
Seeking a Senior Manager to lead and support delivery for the field sales force platform portfolio (e.g., Veeva CRM, orchestration, territory management, call planning, and incentive compensation systems) within Commercialization BI&T. This role owns delivery leadership for one or more Sales Systems programs — working across business analysis, Scrum, development, and vendor teams to ensure requirements, agile delivery, and platform governance come together into timely, efficient, on-quality outcomes. The candidate partners directly with sales operations and field leadership to shape the platform roadmap, drives alignment across the cross-functional teams involved in delivery, and removes cross-team obstacles that put program timelines at risk. The ideal candidate brings strong cross-functional program leadership, hands-on familiarity with field sales technology platforms, and the commercial pharma processes they support (territory alignment, call activity, sample management, and rep-facing tools), and is comfortable operating as both a delivery leader and a strategic business partner to senior sales operations and field leadership stakeholders. Experience with Jira for backlog and delivery tracking is expected, in service of this role's core program-leadership and stakeholder-facing accountability.
Key Responsibilities and Duties:
1. Business Analysis Oversight:
- Own the requirements strategy for field sales force platforms; oversee elicitation, documentation, and validation of business requirements led by the BA team.
- Ensure functional specifications, process maps, data mappings, and user stories produced by the team are clear, traceable, and sprint-ready before entering delivery.
- Guide current-state and future-state process analysis for field sales workflows, identifying gaps, inefficiencies, and platform enhancement opportunities.
- Ensure business requirements documentation (BRDs, functional specs, process maps) is owned, maintained, and traceable from requirement to delivered feature.
2. Agile Delivery & Scrum Governance:
- Oversee Scrum ceremonies and agile delivery practice (stand-ups, sprint planning, sprint reviews, retrospectives) across field sales platform delivery teams; ensure consistent, effective application of agile methodology.
- Maintain oversight of sprint boards and delivery tracking in Jira; ensure stakeholders have clear visibility into progress on field sales platform initiatives.
- Establish and refine standard operating practices for backlog grooming, prioritization, and sprint readiness across the team.
3. Platform Strategy & Subject-Matter Leadership:
- Maintain a strategic, cross-platform view of field sales force technology (territory/alignment structures, call activity capture, CRM data models) and how it supports rep-facing and field leadership workflows.
- Partner with platform administrators and vendors (e.g., Veeva, Salesforce) on the evaluation of proposed changes for feasibility, downstream data impact, and field user experience.
- Define and drive the field sales platform roadmap, recommending improvements based on field feedback, usage data, and industry best practices for field sales technology.
4. Stakeholder Leadership & Cross-Functional Partnership:
- Serve as the primary point of accountability and trusted business partner to sales operations, field leadership, and commercial stakeholders on field sales platform initiatives.
- Represent Commercialization BI&T in senior stakeholder discussions; influence and align sales operations, field leadership, data teams, and technical delivery teams around platform priorities.
- Maintain clear, structured executive communication, providing regular updates to PMO leadership, sales operations, and senior management on requirements status, delivery progress, risks, and issues.
5. Continuous Improvement & Governance:
- Facilitate retrospectives and requirements-review sessions across the team to identify and drive improvements in both business analysis practice and delivery execution.
- Establish and continuously refine standards for business analysis and field sales platform delivery to increase efficiency and data quality.
6. Performance Tracking, Risk Management & Reporting:
- Own reporting on requirements delivery, platform adoption, and data quality metrics for the field sales platform portfolio.
- Identify requirements gaps, data risks, and platform issues that may impact field sales operations; develop and drive proactive mitigation plans, escalating with urgency when field sales operations may be impacted.
- Prepare and present business analysis findings and delivery progress reports to PMO leadership, sales operations, and senior management.
Education:
- Bachelor's degree in Business, Information Technology, Life Sciences, or a related field required; advanced degree a plus.
Skills & Qualifications:
- Typically 10+ years of relevant business analysis, delivery, or IT experience, including demonstrated experience directly managing teams in a global or matrix environment.
- Specialized, hands-on experience with field sales force platforms — Veeva CRM, territory alignment, call planning, sample management, or incentive compensation systems — required.
- Proven experience as a Scrum Master or agile delivery lead, with the ability to establish and scale agile practices across a delivery team.
- Demonstrated people-leadership skills: goal-setting, coaching, performance management, and meaningful input into hiring, promotion, and compensation decisions.
- Strong requirements-elicitation, process-mapping, and documentation background (BRDs, functional specifications, user stories), with the ability to guide and quality-check a team's output.
- Proficient in Jira for backlog and sprint tracking; experience with OnePlan or similar PPM tools is a plus.
- Excellent executive communication, influencing, and stakeholder-management skills; able to operate as lead business partner to senior sales operations and field leadership.
- Pharma commercialization experience required, with direct exposure to field sales operations and the platforms that support them.
- Comfortable leading through ambiguity and competing priorities in a fast-paced PMO environment; occasionally influences at the senior leadership level.
Competencies:
- Field Sales Platform Expertise: Specialized, hands-on knowledge of field sales force platforms and the commercial processes they support.
- Business Analysis & Delivery Acumen: Able to guide requirements strategy and agile delivery practice at the team level.
- Stakeholder Influence: Strong ability to represent BI&T and influence senior sales operations, field leadership, and cross-functional teams.
- Adaptability: Flexibility to lead through changing priorities and evolving project requirements in a fast-paced PMO environment.
- Accountability: Owns delivery outcomes for the field sales platform portfolio against schedule, scope, and quality.
- Continuous Improvement: Drives ongoing refinement of business analysis and delivery practices across the team.
What Sets This Role Apart:
- Specialized field sales platform experience (Veeva CRM, orchestration, territory and incentive compensation systems) directly relevant to commercial pharma operations.
- Serves as the senior connective tissue between field sales stakeholders, sales operations, and technical delivery teams.
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