Regional Aftersales Manager - Benelux
Geely Europe · Amsterdam, Netherlands
Regional Aftersales Manager – Benelux
Location: Amsterdam, the Netherlands
About the Role
We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.
Key Responsibilities
- Develop and implement regional aftersales strategies and business plans.
- Build, manage, and optimize the authorized dealer and service partner network across Benelux.
- Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
- Oversee spare parts availability, warranty management, technical support, and service quality.
- Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
- Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.
Requirements
- Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
- At least 8 years of experience in automotive aftersales, dealer network management, or service operations.
- Strong understanding of aftersales processes, including warranty, spare parts, and customer service.
- Excellent communication, analytical, and stakeholder management skills.
- Fluent in English and Mandarin; Dutch and/or French is an advantage.
- Willingness to travel regularly across the Benelux region.
What We Offer
- Competitive remuneration package.
- A fast-paced dynamic environment in a successful international organization.
- International exposure with the chance to adapt locally and make a difference.
- Growth potential.
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