Surveillance Officer (Harrah's and Horseshoe)
Employer not yet confirmed · Council Bluffs, Iowa, United States · onsite
Responsible for performing surveillance duties to ensure company, state, and federal gaming laws and policies and procedures are being maintained in games, slots, cashiers, and soft count rooms.
- Observes and reports any and all gaming violations and/or thefts for property.
- Operates monitor room equipment, including basic computer functions.
- Participates in court actions relating to gaming violations.
- Learns and uses two card count system.
- Learns all games in use at property and all procedures and cheating indicators of such games.
- Writes proper reports as needed in a timely manner.
- Responds to surveillance supervision and gaming control requests.
- Responds to requests of all other departments when necessary.
- Ensures that all company and departmental procedures are followed.
- Presents oneself as a credit to Company and encourages others to do the same.
- Performs all other related and compatible duties as assigned.
- Maintains the flexibility to work at the sister property in the same city as needed.
- High School education or equivalent
ADDITIONAL REQUIREMENTS
- Good oral and written communication skills including tact with all levels of Team Members; must be fluent and literate in English as well as ability to read/write concise, factual reports.
- Ability to perform basic mathematical and computer functions.
- Knowledge or ability to learn different table games.
- Ability to observe and identify suspected cheaters and cheating techniques
- Must be able to have 20/20 corrected vision.
- Ability to effectively and efficiently move around all work areas.
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
- May be called to work on the casino floor and may be subject to varying levels of noise, smoke, and crowds, the severity of which depends on customer volume.
- Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
- Must be willing and able to work at a desk for extended periods.