Regional Delivery Director / Directeur régional de la prestation de services
keyloop · Canada Montreal · onsite
Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.
We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs.
We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it?
Objectif du rôle
Directeur régional de la prestation de services responsable de l’ensemble du portefeuille de services professionnels au Canada. Vous êtes responsable des résultats de prestation, de la performance des revenus, des capacités de l’équipe et de la réussite client sur chaque projet de votre région. Vous intervenez à la fois comme leader senior de la prestation et comme responsable commercial — en veillant à ce que les projets soient correctement cadrés, contractualisés et exécutés conformément aux engagements de calendrier, de marge et de qualité. Vous faites partie de l’équipe mondiale de direction des Services professionnels et contribuez à la stratégie fonctionnelle tout en pilotant l’exécution régionale.
Il s’agit d’un rôle à forte responsabilisation. Vous êtes le principal point d’escalade du client et la première ligne de responsabilité de l’entreprise pour la performance régionale des Services professionnels. Vous devrez remettre en question le statu quo, favoriser l’amélioration continue et représenter la région avec présence et autorité commerciale.
The Regional Delivery Director owns the full professional services portfolio across Canada. You are accountable for delivery outcomes, revenue performance, team capability, and customer success across every project in your region. You operate as both a senior delivery leader and a commercial owner — ensuring projects are well-scoped, contracted, and executed to schedule, margin, and quality commitments. You sit within the Global PS Leadership Team and carry responsibility for contributing to functional strategy alongside regional execution.
This is a high-ownership role. You are the customer's primary escalation point and the business's first line of accountability for regional PS performance. You will be expected to challenge the status quo, drive continuous improvement, and represent the region with presence and commercial authority.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.
We are also an equal opportunity employer committed to building a diverse and inclusive workforce. We value diversity and encourage candidates of all backgrounds to apply.
"At Keyloop, AI is a daily ally: We encourage and train every employee to use our AI tools to boost their creativity and productivity."