Founding Enterprise Account Manager
True Talent Solutions Partners · Redwood City · onsite
ABOUT THE ROLE
Join an early-stage AI software company as its first Enterprise Account Manager, reporting to the COO. You will own renewals and expansion across a portfolio of enterprise customers, helping build a scalable post-launch account management function.
WHAT YOU'LL DO
- Manage relationships with enterprise buyers and program owners from production launch through renewal.
- Forecast, negotiate, and close renewals while identifying opportunities to expand accounts.
- Partner with Account Executives, Customer Success Managers, and Customer Success Engineers on account strategy and renewal ownership.
- Use usage data and adoption dashboards to develop customer business cases for broader deployment and increased consumption.
- Lead executive business reviews and communicate account blockers and their revenue impact to Product and Engineering.
WHAT WE'RE LOOKING FOR
- Two to seven years of enterprise account management or customer success experience at a B2B software company.
- Experience personally owning renewal and expansion targets across a double-digit portfolio of enterprise accounts with 2,000 or more employees, or a portfolio valued at approximately $3 million to $4 million ARR.
- A track record of growing accounts and closing renewals, supported by clear revenue results.
- Experience navigating multi-stakeholder relationships and executive-level commercial discussions.
- Customer success experience beyond support, onboarding, or project management responsibilities.
- Familiarity with CRM tools, usage analytics, APIs, and AI, LLM, or voice AI products is beneficial; a technical background is also a plus.
- Comfort working in a fast-paced, in-person startup environment and with a demanding 996 schedule.
COMPENSATION & BENEFITS
Base salary of $180,000 to $220,000 annually, plus equity with a four-year vesting schedule and one-year cliff. Commission structure is being finalized. Visa sponsorship is available.
LOCATION
On-site in Redwood City, California.