Coordinator Marketing Reservations - Mktg Support
Hilton Grand Vacations · Myrtle Beach, South Carolina, United States · onsite
General Dispatch Responsibilities:
- - Answer incoming phone calls in a timely and professional manner.
- - Manage wave allotments and percentages for OPC/In-House marketing.
- - Lead distribution: Appropriately distribute leads based on Pre-Arrival performance.
- - Research and determine Owner Tour eligibility for IPC Tours.
- - Book tours received from Local Marketing Agents.
- - Process POS Package payments
- - Assist Sales/Contracts department in creating new guests leads.
- - Assist in preparing and updating all necessary tour manifests for marketing department, to better manage and track wave allotments.
- - Ensure all On-Site and Pre-Arrival leads are allocated properly according to business rules.
- - Ensure all confirmation/ wake-up calls are completed in a timely manner.
- - Communicate with call center on tour overages, tour wave needs, as well as maintaining efficient tour times and percentages by wave to drive maximum results.
- - Assist in communicating new changes to percentages, waves or new tour times to the Marketing Team.
- - Process and submit Hilton Honors points for marketing department to corporate for posting, processing and payments.
- - Track and process all gifting overages for marketing department.
- - Review historic volume for accurate scheduling of Reservations team.
- - Weekly Lead Clean-up:
- - CT to QT lead research and adjustment
- - CT & NS tour clean-up
- - Package Audits
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SharePoint Administration:
- - Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures.
- - Performs backup and recovery activities.
- - Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas.
- - Collaborates with Management as needed to resolve issues.