E-invoicing Global Process Lead
Mars · POL-Mazowieckie-Warsaw, Poland
Job Description:
E-Invoicing Operations
- Lead the end-to-end e-invoicing process across multiple countries, customers, and platforms.
- Ensure timely, accurate, and compliant invoice generation and transmission.
- Monitor invoice delivery performance and resolve failed or rejected invoices.
- Oversee e-invoice validation, submission, and acknowledgment processes.
- Manage compliance with local tax, legal, and e-invoicing regulations.
Customer Onboarding & Relationship Management
- Lead customer onboarding and implementation of e-invoicing requirements.
- Collaborate with E-invoicing project team to establish e-invoicing connectivity and testing.
- Act as escalation point for key customer invoicing issues.
- Partner with EDI Technical team and customer service teams to support successful customer integrations.
Leadership & Governance
- Provide guidance and support to billing and e-invoicing team members.
- Establish operational controls and governance to ensure billing accuracy and compliance.
- Drive standardization and adherence to global billing policies and procedures.
- Support audits and compliance reviews.
Process Improvement & Digital Transformation
- Identify and implement automation opportunities within billing and e-invoicing processes.
- Lead continuous improvement initiatives to reduce invoice failures, processing times, and manual interventions.
- Collaborate with IT, ERP, and third-party providers to enhance system capabilities.
- Support implementation of new e-invoicing regulations, platforms, and technologies.
Reporting & Performance Management
- Monitor and report key operational metrics and KPIs.
- Analyze invoice rejection trends and develop corrective action plans.
- Provide regular updates to management on billing performance and compliance status.
- Track customer adoption and e-invoicing effectiveness.
Job Specifications/Qualifications
1. Education & Professional Qualification
- Bachelor's Degree in Finance, Accounting, Business Administration, Supply Chain, or related discipline.
- Significant experience in Billing, Order-to-Cash, Accounts Receivable, E-Invoicing, or EDI operations.
- Experience leading customer onboarding and process improvement initiatives.
- Strong understanding of Order-to-Cash processes and customer electronic transaction requirements.
- Excellent stakeholder management, communication, and problem-solving skills.
- Experience working with multinational customers and cross-functional teams.
2. Knowledge/Experience
- Strong knowledge of end-to-end Order-to-Cash (O2C) processes, including order management, billing, EDI, e-invoicing, cash application, and dispute management.
- Proven experience in billing operations, e-invoicing, and EDI transaction management within a multinational and shared services environment.
- Good understanding of electronic invoicing regulations, tax compliance requirements, and digital reporting mandates across multiple countries.
- Experience managing customer onboarding for E-Invoicing and EDI, including coordination of testing, go-live activities, and post-implementation support.
- Knowledge of EDI business processes and transaction flows impacting order processing, invoicing and payment activities.
- Strong understanding of ERP systems, preferably SAP, and their integration with billing, e-invoicing, and customer transaction processes.
- Demonstrated experience in managing complex customer relationships and acting as the primary escalation point for billing and electronic transaction issues.
- Proven ability to analyze operational performance, identify process gaps, and implement sustainable improvements.
- Experience leading cross-functional projects and collaborating with the Projects team, Customer Service, Finance, Tax, Master Data, and IT teams.
- Strong analytical, problem-solving, and stakeholder management skills.
- Experience defining and monitoring KPIs, SLAs, and operational controls to drive service excellence and compliance.
- Knowledge of continuous improvement methodologies and process standardization practices.
What can you expect from us?
- Contract of employment.
- Car or car allowance.
- Attractive financial conditions with Business Bonus and Christmas Bonus.
- We will also look after your safety and well-being by offering you rich benefits package including life insurance, private medical care, Employee Assistance Program fully covered by Mars, MultiBenefit Program.
- Subsidized meals.
- Extra savings scheme to support You in long perspective.
- Support in career building through personalized development plan.
- On-line & On-site shop with attractive discounts on our products that Your family and friend are going to love.
- Possibility to participate in volunteering initiatives during working hours.
- A modern and pet friendly office in the Warsaw City Centre.
Apply now and upload your profile in English.
#TBdigital