Security Officer
Edmn Cx_1 · Baltimore, Maryland, United States · onsite
This position must meet all requirements of Horseshoe Baltimore Security but will be primarily posted in a Security vehicle patrolling the Parking garage and outdoor areas throughout an eight-hour shift. This position must:
- Have a valid Maryland Driver’s license with good driving record and no prior suspensions of driving privileges, (MVR will be reviewed.)
- Be a responsible and safe driver that is highly alert and safety conscious.
- Be a responsible, independent worker that can spend their work hours in a vehicle or foot patrol by themselves.
- Be excellent at de-escalation and safety awareness.
- Be outside in hot, cold, or inclement weather conditions for long periods of time.
- Have good communication and service skills in dealing with guests and other employees.
- Enforces company security/safety regulations.
- Guards transfer of money and chips from Change Booth to Main Cage.
- Performs all security/safety related duties.
- Represents company and its property to ensure all Casino regulations are adhered to at all times.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest’s wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
Must be 21 years of age
· Must possess a valid driver’s license
· Must be able to work any day of the week and any shift
· Must present a well-groomed appearance
· Must be able to work independently
· Must be able to sit, stand, or walk for long periods of time
· Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts
· Must possess excellent written and verbal communication skills
· Must possess the ability to interact in a professional manner with the general public