AC Customer Coordinator
Ingeus · Colchester, England, United Kingdom · hybrid
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
Salary: £28,365.04 per annum + up to 10% annual bonus & benefits package
Colchester: First three months onsite to support Training prior to Hybrid working to be introduced.
The successful candidate will co-ordinate & oversee the day-to-day operation of the Assessment Centre, managing sessions to optimise targets, productivity & customer service.
What you will be doing?
- Welcoming & greeting Service Users on arrival; both Face to Face or via telephone/video call
- Managing daily appointment sessions
- Carrying out ‘reminder’ calls to customers for appointments
- Monitoring session progress & backfill appointments where necessary
- Working collaboratively with other Assessment Centres (including Team Members, Team Leaders & Health Care Practitioners)
To be successful you require:
- Strong IT Literacy – working knowledge of CRMs
- Experience of working with vulnerable/challenging people; utilizing strong interpersonal skills supporting individuals with ever-changing complex needs
- Exposure to dealing with multiple people, having difficult conversations, providing tailored solutions relating to people with ‘lived experience’. Successful candidates must be non-judgmental, open-minded and honest when dealing with service-users
At Ingeus, we’ve spent time listening to our employees to build our benefits package;
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Online Shopping discounts
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.