Dispute Specialist

First Hawaiian Bank · Honolulu, Hawaii, United States · onsite

First Hawaiian Bank is currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team.

In this role, you will process Mastercard, Zelle, and ACH dispute claims; ensure appropriate action is taken within regulatory timeframes.

Compensation:

The hourly salary range for this role is $18.50- $23.00/hr; commensurate with experience.

Work Schedule:

Monday - Friday 8:00AM - 5:00PM (Hours may vary)

The ideal candidate will have:

- High School Diploma or equivalent, or equivalent work experience required

- 2 years of experience in banking, dispute resolution, or card services required

- Associate degree or bachelor’s degree in finance, banking, or similar field preferred

- Previous banking experience

- Previous customer service experience

- Good writing skills necessary to correspond with customers and other financial institutions

- Good verbal communication skills necessary to handle calls from customers, internal departments and other financial institutions

- Possesses attention to detail with excellent follow-through

- Good time management

- Critical thinker

- Able to work under pressure with multiple deadlines

- Necessary 10 key calculator and typewriter by touch and typing skills

- Computer skills with knowledge of MS Office