Mgr Workforce Management
Eohh Jobsearch · Houston, Texas, United States
At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As Manager of Workforce Management, you’ll provide leadership and operational oversight for workforce management support, governance, optimization, and sustainment activities. You’ll lead a team that helps ensure workforce management systems, processes, reporting, and integrations support operational, clinical, human resources, payroll, finance, and scheduling objectives.
Job Duties & Responsibilities
Provides leadership and oversight for workforce management application support, governance, optimization, and continuous improvement activities
Serves as the functional owner for enterprise workforce management platforms, business processes, standards, and supporting technology solutions
Establishes governance processes for reviewing, prioritizing, approving, and implementing system enhancements, configuration changes, and operational requests
Leads workforce management strategy discussions with operational, clinical, human resources, payroll, finance, and executive stakeholders
Evaluates emerging workforce management capabilities and recommends opportunities to improve efficiency, scheduling effectiveness, staffing practices, compliance, and user experience
Oversees daily operational support for workforce management applications and related integrations
Ensures timely resolution of incidents, service requests, enhancement requests, and production support issues
Establishes service-delivery expectations, support processes, escalation pathways, performance metrics, and corrective action plans
Coordinates support activities among internal teams, information systems, vendors, managed service providers, and implementation partners
Develops governance structures and facilitates cross-functional committees and stakeholder forums
Evaluates business and regulatory requirements, labor policies, scheduling standards, accrual policies, and workforce practices
Identifies opportunities for process standardization, workflow optimization, automation, and operational improvement
Leads planning, testing, validation, deployment, stabilization, and optimization activities for system upgrades, releases, enhancements, and implementations
Develops communications, training, and change-management strategies that support adoption of workforce management capabilities
Oversees workforce management reporting, metrics, and analytics to support workforce planning, productivity monitoring, staffing optimization, and data-driven decision-making
Recruits, develops, coaches, and retains workforce management support staff
Assigns priorities, manages workloads, conducts performance evaluations, and supports professional development, cross-training, and succession planning
Qualifications
Bachelor’s degree in business administration, health care administration, information systems, human resources, finance, operations management, or a related field required
Five years of finance, human resources, information services, business, or related experience required