Technical Support Specialist (HGV)
Harris Group Ireland · Dublin
Job Purpose
We are seeking an experienced and technically skilled Technical Support Specialist to join our Aftersales team in Ireland.
The successful candidate will provide technical support and guidance to our authorised dealer network, assisting with complex vehicle diagnostic issues, technical investigations and vehicle repair procedures.
This is an excellent opportunity for an experienced Master Technician or similarly qualified commercial vehicle technician to progress into a distributor-level technical support position, working across a range of commercial vehicle products and technologies.
We are particularly interested in candidates with a strong background in commercial vehicles, ideally buses, coaches and heavy goods vehicles (HGVs).
Key Responsibilities
This role is expected to grow and evolve over time and whilst the key responsibilities for the role are outlined below they are not limited to same.
- Provide technical support and guidance to the authorised dealer network across Ireland.
- Assist dealers with complex vehicle faults, diagnostics and challenging repair cases.
- Investigate recurring technical issues and identify root causes, working closely with dealers and manufacturer technical departments.
- Liaise directly with vehicle manufacturers and factory technical teams to resolve outstanding technical cases.
- Review and manage technical support cases, ensuring timely and effective resolution.
- Provide clear technical repair instructions and guidance to dealer workshop technicians.
- Support dealers with diagnostic equipment, manufacturer software and technical systems.
- Review technical bulletins, service campaigns and manufacturer repair instructions, ensuring information is communicated effectively to the dealer network.
- Identify and report product quality concerns, recurring failures and potential safety-related issues.
- Assist with new vehicle launches, technical product familiarisation and dealer technical training.
- Carry out dealer visits where required to investigate technical concerns and provide on-site support.
- Maintain accurate records of technical cases, investigations and resolutions.
- Work closely with Warranty, Aftersales and manufacturer teams to improve dealer performance and customer satisfaction.
Essential Knowledge, Skills & Experience
Essential Requirements
- Master Technician qualification or equivalent recognised advanced automotive technical qualification.
- Minimum 5 years' experience in a technical role within the commercial vehicle industry.
- Strong background in commercial vehicle diagnostics and fault-finding.
- Experience working with electrical, mechanical and electronic vehicle systems.
- Ability to diagnose complex technical problems and identify root causes.
- Strong understanding of vehicle repair procedures and workshop operations.
- Excellent communication skills, with the ability to explain complex technical issues clearly.
- Good IT skills, including diagnostic software and technical information systems.
- Full clean driving licence.
- Ability to work independently and manage multiple technical cases.
Desirable Experience
- Previous experience working with buses, coaches or heavy goods vehicles (HGVs).
- Experience with commercial vehicle manufacturers or authorised dealer networks.
- Previous manufacturer or distributor-level technical support experience.
- Experience with diesel engine management, transmission systems, electrical systems and vehicle diagnostics.
- Knowledge of electric and hybrid vehicle technologies.
- Experience using manufacturer diagnostic platforms and technical support portals.
- Experience investigating repeat component failures and product quality concerns.
- Previous experience delivering technical training or supporting workshop technicians.
Personal Attributes
The ideal candidate will be:
- Technically minded, with a genuine passion for commercial vehicle technology.
- A confident problem-solver who enjoys investigating challenging technical issues.
- Professional and approachable when dealing with dealers, technicians and manufacturers.
- Organised, proactive and capable of managing competing priorities.
- A strong team player who can also work independently.
- Committed to delivering high standards of technical support and customer service.
Full license required.
Benefits
Competitive salary
25 days leave plus 1 company day
Death in service
5% matched contribution pension