Onsite Community Manager
Associated Asset Management · Westfield, Indiana, United States
Discover Your Next Opportunity at Osborne Trails! Nestled within a vibrant active adult (55+) community, Osborne Trails offers an exceptional lifestyle featuring a state-of-the-art Retreat, fitness center, wellness classes, clubs, social events, scenic trails, a dog park, tennis and pickleball courts, and two resort-style pools with lap lanes. Residents also enjoy outdoor gathering spaces with fire pits and an outdoor kitchen for grilling and picnics. We're seeking an energetic, customer-focused Onsite Community Manager to foster resident engagement, deliver outstanding service, and ensure compliance with governing documents and association regulations. Ready to build community and make a difference? Apply today and join the Osborne Trails team!
Position Summary:
To provide community management and effective customer service within an Active Adult (55+) community through in-depth knowledge of Governing Documents (CC&Rs) and compliance with all applicable State, City and County laws and regulations for community associations.
Position Responsibilities:
- In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
- Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
- Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
- Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
- Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
- Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
- Reviews monthly financials and submits A/P to the management company.
- Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
- Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
- Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
- Reviews incident reports, responds and implements timely solutions accordingly.
- Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups. Provides assistance in the application for charter process, assignment of facility space, development and promotion of programs, file maintenance and acts as a general overseer.
- Develop an active volunteer program among residents, providing for both promotion and recognition.
- Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
- Attend Board of Directors meetings, club and committee meetings as required.
- Perform all other duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Facilities management skills and experience.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet, and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at a workstation utilizing a computer and other office equipment.
- Walking and/or driving throughout community as needed for inspecting common areas per management contract as well as other HOA related matters.
- Capable of working evenings and weekends as necessary.
- Sitting and standing for moderate periods of time.