Service Manager - Electrical
Pacific Aire Home Services · Pacific Aire Home Services - OXNARD, CA 93030
Pacific Aire (PacAire) has served homeowners across Ventura, Santa Barbara, and Los Angeles counties since 1990. Founded in Oxnard as a residential HVAC replacement company, we now deliver heating, air conditioning, plumbing, and electrical services. PacAire is part of the Any Hour Services family of home service brands.
Our mission is simple: deliver the most outstanding customer experience in our industry through well-trained, committed, professional people.
Position summary
The Electrical Service Manager owns PacAire's residential electrical department: its people, its numbers, and the quality of every job. You will lead, coach, and grow a team of electricians and apprentices while driving revenue, safety, and customer satisfaction.
Key responsibilities
Team leadership
- Recruit, hire, onboard, and retain skilled electricians and apprentices.
- Lead daily huddles and weekly trainings on technical skills, safety, and customer communication.
- Conduct ride-alongs, set individual goals, and deliver regular performance reviews.
- Build a culture of accountability, ownership, and respect.
Department performance
- Own the electrical department's revenue, gross margin, and labor efficiency targets.
- Track and improve KPIs: average ticket, conversion rate, callbacks, membership sales, and reviews.
- Partner with the call center and dispatch to balance workload and maximize booked capacity.
- Build and maintain flat-rate pricing and service offerings (panel upgrades, EV chargers, surge protection, generators, lighting, rewiring).
Quality, safety, and compliance
- Ensure all work meets the NEC, California Title 24, and local code requirements.
- Manage permits and inspections, and resolve correction notices quickly.
- Enforce Cal/OSHA safety standards, PPE use, and lockout/tagout practices.
- Audit completed jobs and lead root-cause reviews on callbacks.
Customer experience
- Resolve escalated customer concerns professionally and promptly.
- Coach technicians to present clear options and earn trust in the home.
- Protect PacAire's reputation for honest, high-quality service.
Operations
- Manage truck stock, inventory, tools, and vehicle maintenance.
- Work with HVAC and plumbing leaders on cross-trade opportunities and shared processes.
- Use the field service management software to review jobs, estimates, and reporting.