Call Center Trainer
Intellipet · United States · remote
Call Center Trainer
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
- 2–5 years of call center experience in sales or customer service
- Hands-on experience delivering call center training, coaching, onboarding, or agent development
- Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
- Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
- Ability to create or improve training materials, scripts, job aids, or learning activities
- Proficiency with Google Workspace, presentation tools, and learning management systems
- Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You’ll Do
- Facilitate virtual training for new and existing agents
- Coach agents through live call monitoring and roleplay
- Provide specific one-on-one performance feedback
- Develop and update training materials and sales exercises
- Use knowledge checks and practice to reinforce learning
- Identify root causes behind skill and performance gaps
- Document training outcomes and escalate performance risks
Preferred Experience
- Experience in a sales-driven contact center
- Experience measuring training effectiveness or agent performance improvement
- Curriculum design, train-the-trainer, QA, or performance-coaching experience
Why Join Us
- Base salary plus annual incentive opportunity
- Fully remote work environment
- Health, dental, vision, life, and disability insurance
- 401(k)/Roth IRA match and paid time off
- Free counseling services, FSA offerings, and employee discounts
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.