Loan Workout Officer
Nasafcu · Upper Marlboro, MD · hybrid
Essential Duties and Responsibilities: include the following with other duties as assigned.:
- Counsels members and gathers required documentation for hardship assistance requests related to consumer loan products.
- Evaluates loan status and supporting documentation to prepare appropriate policy-based recommendations for the Loan Review Committee.
- Presents prepared loan workout options to the Loan Review Committee for approval or denial within approved guidelines.
- Participates as a member of the Loan Review Committee.
- Maintains the assigned Loss Mitigation portfolio for consumer loans.
- Assists members with requests for short- and long-term consumer loan modification options.
- Contacts members to obtain additional information required for loan review.
- Resolves member request issues in a timely and professional manner.
- Completes ability-to-repay analysis and scenario outcome reviews.
- Uses specialized underwriting knowledge to evaluate loss mitigation applications and complete risk analysis accurately and timely.
- Analyzes submitted documents and completes the workout sheet for Loan Committee review, clearly presenting the borrower’s financial position and the potential impact of the proposed workout on future payment ability.
- Utilizes policy guidelines and relevant case information to recommend loss mitigation options, including modifications and repayment plans for consumer loans.
- Recommends alternative consumer loan workout solutions based on the initial member conversation and the hardship presented.
- Recommends consumer loan workout options to the Loan Review Committee for final approval.
- Contacts third-party service providers to order and coordinate required services in a timely manner.
- Troubleshoots complex member issues, makes recommendations to management, and follows through on approved actions until resolution.
- Sets up approved loan workout options in the core system.
- Completes the necessary steps to implement approved loss mitigation options.
- Signs into the phone queue daily to help the members with questions concerning their request for assistance.
- Writes routine reports and correspondence.
- Remains cognizant and adheres to lending industry regulations pertaining to consumer loan modification.
- Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Education and Experience:
- Three to five years relevant experience and/or training.
- Two years’ experience in consumer or mortgage lending.
- Knowledge of the FDCPA, FCRA, SCRA, MLA as well as any other applicable state/federal laws and regulations.
- Knowledge of 1st Mortgage, Home Equity or Consumer underwriting.
- Proficiency with Microsoft Office Outlook, Excel Intermediate level, and Word Intermediate level.
Our Generous Benefit Package Includes:
- Salary: $65,000 - $87,500 / Annually
- 401(k) with employer match up to 6% and immediate 100% vesting
- Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
- High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
- Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
- Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
- Long-term Disability Insurance+*
- Flexible Spending Medical Account (FSA)+
- Flexible Spending Dependent Care Account+
- Health Savings Account (HSA)+
- Voluntary Supplemental Employee and Dependent Life Insurance+
- Voluntary Short-term Disability Insurance+
- Remote or Remote / Hybrid work options based on position
- Life Insurance/AD&D+*
- Vacation Leave (excluding Outside Loan Officers)
- Sick and Safe Leave
- 11 Paid Holidays
- Education Assistance
- Employee Referral Bonus*
- Credit Union Membership Eligible
- Employee Assistance Program+*
- Identity Theft Protection (Additional premiums to add family members)+*
- Pet Insurance
- Employee Discount Program
- Remote or Remote / Hybrid work options based on position
- All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions. WE’RE STRONGER TOGETHER At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.