Casino Bartender/Beverage Server - Horseshoe
Employer not yet confirmed · Council Bluffs, Iowa, United States · onsite
Provide superior guest service to all guests. This must be accomplished by role modeling our service behavior standards. Employees must work well as a team, maintain confidentiality and adhere to company policies and procedures.
- Providing prompt, courteous beverage refreshment service to guests.
- Providing a great experience for every guest every time through courteous interaction.
- Keeping informed of continually changing promotional beverages, events, and services.
- Maintaining integrity of all financial controls and responsibilities.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos.
- Promotes casino events and programs.
- Provides personalized service and uses guest name.
- Resolves service problems according to guidelines.
- Provides fast, friendly, professional beverage service to guests and servers.
- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.
- Slices and pits fruit as required.
- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change.
- Accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities* Maintains a clean and stocked workstation in accordance with established health and safety guidelines.
- Ability to work in a team environment and under stress as the volume of business increases.
- High School Diploma or equivalent preferred.
- Mathematical ability including the ability to add and subtract - Count money and change correctly.
- Ability to stand and walk for 8 to 10-hour shifts.
- Read, write legibly, understand and speak English.
- Excellent customer service/communication skills.
- Knows cocktail ingredients and proper mixing and pouring techniques.
- Must be physically mobile with reasonable accommodation.
- Must be able to lift and carry up to 75 lbs. (Liquor stock, beer cases/kegs).
- Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while preparing cocktails;
- Able to use hand motions when preparing and pouring all types of drinks, and when cleaning and wiping bar areas.
- Able to work in constricting areas.
- Must be able to respond to visual and oral cues.
- Must be flexible with schedule; including nights, weekends, and holidays as required.
- Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds.