Booth Attendant - Parking Services
Wam-Iabkey Cx_2 · UAE · onsite
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking a Booth Attendant – Parking Services to join the resort’s Parking Services team.
The primary duties and responsibilities of this role are:
- Deliver warm, personalized service that supports a seamless guest arrival and departure experience.
- Anticipate payment-related needs, explain rates and validations clearly, and assist with payment terminals discreetly.
- Answer calls promptly using the approved greeting, department and your name; speak warmly and clearly, listen without interrupting, and use the caller’s name naturally when known.
- Ask permission before holds; explain transfers and brief the receiving colleague. Confirm messages and follow-up arrangements, maintain guest confidentiality, and close graciously.
- Maintain polished grooming and a composed, professional presence; resolve concerns within authority and escalate promptly.
- Verify tickets, parking duration, rates and validation eligibility before accurately processing cash, card or approved digital payments.
- Confirm successful payment and provide the correct change and receipt; apply discounts, complimentary parking, refunds, voids and adjustments only with approval and supporting records.
- Handle lost tickets and disputed charges according to procedure, protecting guest dignity and revenue controls.
- Verify and safeguard the opening float; reconcile all payment methods against shift reports and promptly report discrepancies.
- Prepare cashier reports and securely hand over funds, receipts and records; protect payment information, credentials and confidential documents.
- Operate approved parking and payment systems; report equipment faults, payment interruptions, suspicious transactions and safety concerns, following contingency procedures.
- Coordinate validations and departure processing with Valet, Front Office, outlets and Security; communicate payment status without assuming vehicle claim verification or release duties.
- Maintain efficient, attentive service during peak periods and keep the cashier station clean, organized and fully supplied.
- Provide clear handovers covering pending concerns, discrepancies, faults and exceptions; attend training and briefings and undertake reasonable role-related duties.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- High school diploma or equivalent; hospitality, accounting or cashiering training is an advantage.
- Minimum 3–5 years of relevant cashiering, cash-handling or parking revenue experience, preferably in an ultra-luxury resort or comparable high-volume hospitality operation.
- Experience at a Forbes Travel Guide-rated property is highly desirable.
- Gracious, personalized guest care, with discretion, professional presentation and the ability to resolve concerns calmly within authority.
- Strong numerical skills and meticulous payment processing, float control, reconciliation and discrepancy reporting.
- Familiarity with using both point-of-sale (POS) and valet management systems, including payment processing, validations and basic digital reporting.
- Integrity and accountability in handling funds, approvals, confidential information and payment security requirements.
- Clear spoken and written English; additional languages are an advantage, together with effective teamwork and dependable shift handovers.
- Sound judgment, attention to detail and composure when balancing guest requests and high transaction volumes.
- Professional telephone etiquette, with a warm, courteous manner and clear communication.
- Ability to stand for extended periods while performing role duties, with reasonable accommodations where applicable.
- Flexibility to work rotating shifts, including nights, weekends and public holidays.
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.