Case Manager Outreach
LIFEMOVES · Corporate Headquarters - Santa Clara, CA 95054
Schedule: Monday to Friday (8am-4:30pm)
Pay: $25.50-$38.50
ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs , LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.
POSITION PURPOSE
LifeMoves’ Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability. HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team.
The HOT Case Manager supports unsheltered individuals in accessing housing, healthcare, and other vital resources. Through direct outreach and intensive case management, they build trust, set client-centered goals, and provide flexible, trauma-informed support. Reporting to the Program Director, the CM meets clients where they are and helps guide them toward stability and self-sufficiency, while also engaging with the broader community through education and advocacy.
Key responsibilities include supporting clients by connecting them to services, building support networks, facilitating groups and activities, advocating for equitable access, and providing crisis intervention when needed. Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community relationships. This role maintains clear documentation, contributes to program planning and reporting, and models professional, ethical behavior and works closely with their teammates to provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their strengths, reach their goals, and build a better future.
ESSENTIAL JOB RESPONSIBILITIES
Client Support and Case Management
- Develop, implement, and revise individual case plans with housing/employment/benefit/health and well being tasks based on client strengths and goals.
- Support clients with tasks including but not limited to housing searches, employment preparation, benefits access, life skills development, build resumes, cover letters, and navigate employment and housing resources.
- Support clients with enrollment into benefit programs including but not limited to General Assistance, CalFresh, and Cash Assistance Program for Immigrants.
- Coordinate with health care access to understand and support client physical and behavioral health needs. Assist clients by scheduling medical appointments, arranging transportation, and accompanying them to appointments as needed.
- Facilitate client-centered groups, workshops, or education sessions to build skills and confidence.
Resource Connection and Community Collaboration
- Serve as a liaison between LifeMoves and community partners by building strong relationships, connecting clients to needed resources and services, and educating the community on client needs and trauma-informed care.
- Coordinate with relevant public partners, for example probation officers, Veterans Affairs, Adult Protective Services (APS), Child Protective Services (CPS) and city, state, and federal agencies, to support client needs and program goals.
Client Advocacy, Mediation, and Conflict Resolution
- Serve as a liaison between clients and landlords, employers, or agencies to support successful outcomes. Provide mediation and conflict resolution support as needed.
- Advocate for client rights and reduce stigma around homelessness and mental health challenges. Advocate for clients' needs and strengths when working with partners, landlords, employers, and other agencies.
Data Tracking and Documentation
- Maintain accurate and up-to-date client records, case notes, reports, and program data in line with agency standards and confidentiality laws utilizing Homeless Management Information System (HMIS) and the LifeMoves internal client management system
- Track client progress, program outcomes, housing placements, employment and learning successes, and community partnerships.
Crisis Management and Safety
- Provide crisis intervention and make referrals to appropriate services when needed.
General Agency Responsibilities
- Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
- Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
- Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aid (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
- Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder, An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Affirming Behavioral Health Services, Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect
- Attend continuing education opportunities to grow expertise and maintain best practices.
- Be available to work occasional evenings and weekends as needed or as the schedule describes.
- Stay flexible and assist with additional duties as assigned by supervisors to meet program and client needs.
Outreach Responsibilities
- Engage and assist unhoused clients at encampments, on the streets, or other places where they reside.
- Respond to requests for Outreach services when contacted by our Dispatch worker or community partners.
- Provide assistance to individuals and families interested in shelter or housing by helping them contact Core agencies or other essential services.
- Provide basic needs as available, such as snack packs and hygiene products.