EVS Assistant Manager (Planet Hollywood LV)
Employer not yet confirmed · Las Vegas, Nevada, United States · onsite
Assist in the day-to-day management to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 45+ employees effectively. Responsible for cleanliness, upkeep and maintenance of all buildings and grounds. Manages and oversees the operations of the department and staff on a daily basis.
- Lead, supervise, and develop EVS staff through training, coaching, scheduling, and performance management to build strong, self-managed teams.
- Recruit, interview, hire, onboard, and train new team members on company policies, procedures, and operational standards.
- Foster a positive, safe, productive, and team-oriented work environment while serving as a role model and maintaining accountability.
- Ensure cleanliness and maintenance standards are consistently upheld across casino, hotel, restroom, and public areas.
- Manage employee relations, departmental goals, and team performance, delegating responsibilities and holding team members accountable.
- Deliver exceptional customer service to both internal and external guests.
- Develop, manage, and maintain departmental budgets, inventory controls, purchasing procedures, and financial performance objectives.
- Monitor equipment, utilities, supply usage, and employee productivity to maximize operational efficiency.
- Maintain emergency procedures, oversee safety compliance, and implement energy conservation and awareness initiatives.
- Prepare reports, business correspondence, and procedural documentation; effectively communicate with employees, management, guests, and the public.
- Ensure compliance with attendance requirements, regulatory standards, company policies, and departmental procedures.
- Perform other duties as assigned.
- 2+ years of cleaning, housekeeping, or EVS experience.
- 1+ years of supervisory or leadership experience.
- Strong leadership, communication, and organizational skills.
- Strong problem-solving and decision-making skills.
- Proficiency with Microsoft Office applications.
- Must be at least 21 years old.
- Proficient in English verbal and written in a professional manner.
ADDITIONAL REQUIREMENTS
- Ability to perform physical tasks, including standing and walking for the duration of the shift, as well as bending, stooping, kneeling, climbing, and ascending/descending stairs.
- Work in a fast-paced environment handling multiple tasks under time constraints.
- Must be able to lift up to 70 lbs and handle sensitive staff and guest situations in a timely manner.
- Must be able to push, pull, and lift furniture (e.g., mattresses, tables, chairs, lamps).
- Must tolerate required PPE (gloves, safety glasses/goggles, etc.) and safely operate motorized equipment.
- Ability to work in a smoking and pet-friendly environment
- Flexible to work various shifts, weekends, and holidays.
- Must be able to create written and financial reports.
- Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
- Ability to perform line-level duties during emergencies or operational needs.
- Presents oneself as a credit to Caesars Entertainment Company and encourages others to do the same.