Senior Technical Support Engineer - Passenger Cars
BYD Europe · Hounslow, United Kingdom
About the role
Senior Technical Support Engineer Passenger Cars is responsible for providing adequate service to our customers and Service Providers in order to maximize customer satisfaction. This includes building the best-in-class regional technical capability, standard and high efficiency technical operation.
Working location: Uxbridge, London
Responsibilities:
- Provide technical support across the UK, delivering fast and effective solutions through the service portal, remote diagnostics and onsite visits.
- Identify and report recurring, emerging and critical faults to headquarters, and drive timely resolution of quality issues.
- Lead onsite responses to escalated cases and special events, carrying out technical investigation and analysis as required.
- Collect vehicle data and diagnostic logs (e.g. CAN traces) to support root cause analysis with headquarters engineering teams.
- Review warranty claims from a technical perspective, ensuring repairs are accurate, justified and in line with BYD standards.
- Plan and deliver technical training, including new product launches, technician level programmes and on-the-job training.
- Develop and publish technical bulletins and typical repair case studies for the retailer network.
- Visit retailers regularly and run meetings and workshops with partners and headquarters to build regional technical capability.
- Audit retailer workshops for compliance with BYD standards, including special tools, equipment and high-voltage safety requirements.
- Support senior management and key customers on complex technical escalations, providing clear and professional communication.
Requirements:
- Bachelor’s degree or above, with at least 2 years’ experience in automotive technical support; NEV/EV background strongly preferred.
- IMI Level 3 EV/Hybrid qualification or equivalent high-voltage certification required; IMI Level 4 is a plus.
- Fluent English with strong cross-cultural communication and cross-functional coordination skills; Mandarin or another European language is a plus.
- Able to work under pressure to tight deadlines, with willingness to travel frequently across Europe and occasionally to China.
We offer:
- Performance and experience based competitive remuneration
- 25 holidays + public holidays
- Scottish Widow workplace pension
- Commute allowance
- Salary sacrifice car scheme
- Department & company wide teambuilding events.
- An exciting opportunity to be part of European transition to Zero Emissions transportation and de-carbonization of the economy
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏