Business Operations Expert
EVB · United States · remote
- Role Title: Business Operations Expert
- Role Type: Contractor
- Location: Remote, global
Opportunity Snapshot
- Pay: Up to $90/hour equivalent
- Time per task: ~10 hours per task
- Location: Fully remote — no geographic restrictions. Strong English required (B2 minimum, C1 preferred)
- Next step: Complete the role-specific AI interview — it’s how your expertise gets in front of the client
- Your tasks: Design realistic, multi-step business operations tasks with objective criteria for grading the output
Overview:
Engaging experienced operations practitioners to design the tasks that measure what AI systems can actually do. Your domain knowledge is what matters here — no prior AI experience required.
The work is to turn real operational workflows into benchmark tasks: realistic, difficult, and gradable against objective criteria. If you’ve written an SOP, built a QA checklist, or trained a team against a standard, that’s the instinct this needs.
Scope of Work
- Design multi-step tasks drawn from real operations work — reporting, process design, workflow management — with realistic reference files and clear instructions.
- Define objective grading criteria so two qualified reviewers would reach the same verdict on the same output.
- Build tasks that require judgment rather than lookup: ones where the right answer depends on reading the materials correctly.
- Create or source the supporting materials each task needs: spreadsheets, system exports, process documentation, operational reports.
- Flag tasks that turn out to be ambiguous or ungradable instead of submitting them anyway.
- Deliver approved tasks on schedule and at the required quality level.
Preferred Qualifications
- 5+ years of hands-on responsibility in business operations, operations reporting, process design, or workflow management — direct ownership of the work, not supervisory-only or adjacent exposure.
- Experience creating or applying structured standards: SOPs, QA checklists, process documentation, service level definitions, or training assessments.
- Strong Excel capability and comfort reasoning across multiple documents at once.
- Strong English, written and spoken — B2 minimum, C1 preferred.
- AI or LLM evaluation experience is a plus, but not required.
How the selection process works
- Apply and complete the screening questions
- Complete the AI interview for this role.
- Onboarding — our Talent Ops team will get you set up
A very attractive and competitive package is offered.