General Manager {SE}
ARCH Medical Solutions · Emerson, New Jersey, United States
Summary
Overall responsibility for the performance & strategic direction of the business, driving a high-performing One Arch culture while maintaining full P&L accountability. This role leads all aspects of operations, including Safety, Production, Maintenance, Quality & Regulatory Assurance, Engineering, Human Resources, & Supply Chain, while developing & executing business strategies that deliver operational excellence, financial results, workforce engagement, & continuous improvement. Drives Sales & Business Development to support growth, strengthen customer relationships, & achieve strategic business objectives.
Essential Duties & Responsibilities include the following, & other duties may be assigned:
- Lead, coach, & develop a high-performing team while fostering a culture of teamwork, accountability, & continuous improvement.
- Define & execute the strategic long range plan while also identifying & supporting short & mid term objectives.
- Drive the financial planning, management reporting & annual budgeting process. Meet or exceed budget for revenue, gross margin, operating expenses & sales.
- Oversee operations to ensure sales goals, customer requirements, & quality expectations are met or exceeded. Develop & monitor key performance indicators & develop action plans to address performance gaps.
- Develop & execute comprehensive sales plans & programs to support sales, revenue growth & profitability goals for the business.
- Oversee the implementation & sustainment of Lean manufacturing methodologies, including 5S, Value Stream Mapping, Standard Work, Visual Management, Root Cause Analysis, & Daily Management systems. Establish metrics & accountability systems to ensure continuous improvement initiatives deliver measurable business results.
- Drive operating performance through process improvement & other Operational Excellence (OE) initiatives in collaboration with corporate resources.
- Maintain culture which supports disciplined & systematic process management, has data driven decision making & where continuous improvement is aligned with established strategy & objectives.
- Assist Divisional President in establishing & executing strategic & growth objectives.
- Support the creation of new customer relationships & accounts while preserving high customer service levels with existing base.
- Lead the talent management practices within the location. This includes, but is not limited to learning & development, performance management, & succession planning.
- Set pricing of standard off-the-shelf products.
- Monitor & optimize website sales channels to drive online conversion & revenue growth.
- Develop a culture where employees are encouraged to challenge the status quo & contribute ideas for improvement.
- Take a hands-on approach with the ability to recognize potential production, supply chain, regulatory and quality problems on the BU floor before they occur.
- Ensure compliance with all quality, safety, regulatory, & company requirements while promoting a safety-first culture.
Competencies
- Strategic Mindset & Business Acumen
- Results Orientation & Accountability
- Collaborative Leadership
- Data Driven Decision Making
- Communication & Influencing
- Team Development & Team Building
- Continuous Improvement & Lean Mindset
- Change Leadership
- Customer & Quality Focus
Education & Experience
- BS Degree in Mechanical, Industrial or Manufacturing Engineering, Business Administration or equivalent related experience. Master of Business Administration (MBA) a strong plus.
- 10+ years of manufacturing & commercial experience with progressive levels of management responsibility in the medical device industry, preferably with precision machined products.
- Experience implementing Lean Principles in a manufacturing setting is strongly preferred.
Other Skills Required
- Proven track record for delivering strategic results & executing effective change management. Well-developed leadership & project management capabilities with demonstrated success in completing core-business & cross-functional projects is required.
- Strong foundational knowledge of the P&L is required, including planning/budgeting experience, line management responsibility, & supervision of senior managers responsible for multiple functional areas of a business.
- Confidence to act with a sense of urgency & to act decisively, particularly with respect to making difficult decisions.
- Successful customer interaction experience at all levels (purchasing/buyers, purchasing management, engineers, mid-level & senior management) in a high-touch customer service & support environment.
- Exposure to organization building in a growth/expansion phase, instituting controls & procedures, operations, new business development, customer relationship management & management information systems.
- Ability to bridge business objectives to the day-to-day operations in a way that creates engaged employees & an environment of continuous improvement & operational success.
- Unusually strong commitment to customer service & support – total dedication to balanced partnering with customers to foster their success.
- High degree of initiative – a high energy level & work ethic & a high sense of urgency as needed; a “can-do” attitude.
- Ability to quickly grasp the overall business model, the customer & competition in order to ensure that the senior management team & BU are equipped & positioned to compete & win.
- Imagination & aggressiveness in pursuing new solutions to existing challenges – a willingness to take a fresh look at an entrenched procedure & search for a “better” answer while having the ability to adhere to regulatory & industry standards.
- Demonstrated ability to work effectively in cross-functional teams while handling multiple programs simultaneously.
- Excellent vision regarding benchmarking & year over year progress.
- Ability to provide decisive leadership & team facilitation in the face of adversity for escalated topics is required, including identifying root cause, action plan required, coordinating resources, & executing a go-forward plan to successful resolution.
- Strong track record of developing leaders & building accountable, high-performing teams.
- Proven success operating in a high ambiguity environment.
- Working knowledge of ERP systems. Fluent in Microsoft Word, Excel & PowerPoint.
Language Skills
Personal presence & ability to clearly communicate compelling messages to executive management & external business partners. Ability to read, analyze & interpret general business correspondence, periodicals & professional journals. Ability to write executive level reports & business correspondence. Ability to effectively present information & respond to questions from groups of executives, managers, vendors & customers.
Mathematical Skills
Ability to do advanced math. Strong understanding of P&L & impacts of business decisions. Ability to calculate figures & amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, & volume. Ability to apply concepts of basic algebra & geometry.
Reasoning Ability
Superior analytical & problem solving skills. There will be the necessity to define problems, collect data, establish facts & draw valid conclusions.
Computer Skills
To perform this job successfully, an individual must have intermediate level knowledge of Microsoft Word, Excel & PowerPoint. ERP systems knowledge is strongly preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands fi