Performance Management & KPI Excellence Lead H/F/X
mars · FRA-Gard-Aimargues, France
Job Description:
Segment : Royal Canin
Contract : CDI/Permanent
Location : Aimargues
The Performance Management & KPI Excellence Lead is responsible for coordinating, stabilizing and continuously improving Global Supply Chain performance management within established governance, priorities and standards.
The role coordinates operational reporting, KPI quality, performance analyses, dashboards and user enablement, ensuring reliable, decision-ready insights for Global and Regional Supply Chain leaders and escalating material issues or trade-offs when required.
The role serves as the business lead for assigned performance management solutions, coordinating Communities of Practice and Key User networks and translating agreed business priorities into requirements in partnership with Global Supply Chain, D&A, DT, EOS and regional teams.
What are we looking for ?- Degree-level education in Supply Chain Management, Business Administration, Engineering, Data/Information Management or a related discipline.
- Fluent English required; additional languages are an advantage.
- Solid experience in Supply Chain performance management, operational reporting, KPI frameworks or business analytics, with developing depth in the discipline.
- Demonstrated ability to coordinate, stabilize and improve recurring reporting processes across several teams or locations.
- Experience supporting or leading the business side of reporting, BI or analytics solutions, including requirements, backlog inputs and user acceptance.
- Strong analytical capability to assess factual information, compare possible solutions and turn trends, variances and root causes into clear insights and proposed actions.
- Practical knowledge of KPI governance, data-quality controls, business definitions, semantic models and documentation.
- Experience working with BI and analytics solutions and translating business needs for D&A and DT teams without needing to be the technical developer.
- Demonstrated stakeholder management across functions, regions or business units, with the ability to explain complex information and build effective working relationships.
- Experience supporting Communities of Practice, Key User models, training or adoption mechanisms.
- Experience supporting solution deployment, testing, go-live, hypercare and transition into stable operations.
What will be your key responsibilities?
- Operational Reporting: Coordinate recurring Global Supply Chain performance reporting, including Service, Inventory, IVCP, AEP and E2E orchestration views. Manage reporting calendars, inputs, validation, publication and follow-through within agreed routines. Improve reliability and reduce manual effort through standardization, simplification and automation.
- Performance Analysis & Business Insight: Deliver structured trend, variance, driver and root-cause analyses using established methods. Translate performance signals into clear narratives, implications and proposed actions for governance and executive forums. Partner with regions and functional teams to investigate deviations, track actions and escalate unresolved issues.
- Performance Visualization: Apply and improve agreed dashboard, KPI visualization and usability standards. Support consistent, role-based views across global and regional solutions, monitor usage and feedback, and work with D&A and DT to implement prioritized improvements.
- Performance Product Coordination: Act as business lead for assigned reporting and analytics solutions, translating KPI definitions and business needs into semantic-model requirements and a structured dashboard backlog. Coordinate demand intake, prioritization proposals, release readiness, user acceptance and improvement cycles within agreed governance and delivery capacity.
- KPI Governance, Quality & Controls: Maintain the KPI catalogue, business definitions, calculation logic, ownership, targets and documentation under the established performance-management framework. Operate controls for completeness, consistency, validity, timeliness and reconciliation, and coordinate issue resolution with data, process and technology owners.
- Communities of Practice, Key Users & Adoption: Coordinate Communities of Practice and Key User networks. Deliver onboarding, training, release communication, self-service guidance and first-level support; capture feedback, share best practices and provide informal guidance to less-experienced users.
- Continuous Improvement & Transformation Support: Identify recurring pain points and improvement opportunities within the run agenda. Provide operational requirements, testing, go-live readiness, hypercare and adoption support to MDM, Intelake, EOS and other analytics transformations. Support transition into stable operations with agreed ownership, controls and service expectations.
What can you expect from Mars ? - You will work in a multicultural environment (more than 40 nationalities) and where your dog will be welcomed by more than 100 other Associates’ dogs at the office!
- You will work in a unique campus, which gathers more than 800 Associates working for: the international HQ, the French subsidiary, two laboratories, a kennel and a cattery with more than 200 cats & dogs, and finally the most important factory of the Royal Canin group
- A unique and ideal work environment to become the leader in health through nutrition for cats and dogs!
- You will evolve in the heart of an innovative production plant that will challenge you, on a daily basis
Royal Canin's CSR commitments, to build a better world for tomorrow:
- Since 2015, no waste to landfill is made by the 16 Royal Canin factories in the world
- All Royal Canin products manufactured in Europe are ISO 14001 certified from design to factory gate
- Since 2017, Royal Canin has supported the K-DOG program of the Curie Institute, which trains dogs to detect breast cancer via olfaction.