Pharmacy Insurance Specialist
Liberty Software · Grapevine, Texas, United States
Be the insurance expert behind better pharmacy outcomes!
At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software. We're excited to grow our team by hiring a Pharmacy Insurance Specialist to assist our customers in getting resolutions for all their insurance needs including Medicaid programs, Medicare Parts B and D, manufacturer assistance programs and more.
Please note:
- This role is based in our Grapevine, TX office
- Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)
What You’ll Do:
- Operate as the first point of contact for incoming calls and tickets from pharmacy clients to provide prompt insurance resolutions
- Document each phone call and the actions performed in tracking software
- Communicate directly with insurance providers and switch companies on the pharmacy’s behalf
- Complete insurance requests and escalated insurance reviews in a timely manner
- Update and maintain Liberty Software’s master National Council for Prescription Drug Programs (NCPDP) format database
- Provide unmatched customer service in every client interaction
Qualifications:
- At least two years of pharmacy/pharmacy technician experience required, with three to five years being preferred
- Extensive experience in insurance adjudication
- Certified Pharmacy Technician (CPHT) certification a plus
- Familiarity with independently owned pharmacies a plus
- Demonstrated ability to communicate by phone and email to members of client organizations and third-party companies such as insurance providers and pharmacy switches
- Proven ability to shift between multiple tasks as needed
- Strong attention to detail, as well as strong written and documentation skills
- Excellent listening and critical thinking skills
- Experience using Liberty Software products (RXQ, BZQ) a plus
- Basic computer skills and comfort learning new software products needed
Benefits Starting Day One:
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Fully vested 401(k) with employer match
- Employer contributions to Health Savings Accounts (HSA)
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
- Fully stocked breakroom
If you are ready to be the voice behind the solution APPLY TODAY!